Customer Support Specialist - Hybrid

Job Description

Job Description

We are currently seeking a Customer Support Specialist to join our dynamic team! You will be responsible for servicing client questions and account needs.

Responsibilities:

• Answer customer calls to answer questions regarding, billing, sales, renewals, account information, etc.
• Perform outbound customer calls to verify customer satisfaction and provide top of line customer service.
• Handle customer complaints and guide towards correct department and resolutions.
• Provide in depth information about services offered.
• Troubleshoot and resolve account issues and customer concerns.
• Document and update customer records on Salesforce system and Excel.
• Develop and maintain a knowledge base of the evolving products and services.

​Requirements:

• 2-3 experience in customer service, support, call center support, administrative or related field.
• Ability to professionally build rapport with clients.
• Must be able to work in a team oriented environment.
• Excellent written and verbal communication skills.

Disclaimer:

• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
• We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.