Customer Service Representative Remote Benefits Consultant

Remote Benefits Representative

Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Build a Career with Flexibility, Growth & Purpose

Are you looking for a career where you can help others, work from home, and build long-term professional success?

AO is seeking motivated, service-oriented individuals to join our growing team as Remote Benefits Representatives . This opportunity is ideal for professionals who enjoy working with people, building lasting relationships, and providing outstanding customer service in a fully remote environment.

Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years , AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we continue to grow while remaining committed to exceptional customer service, professional development, and creating meaningful career opportunities.

Our mission is simple:

Protect every child and serve all working people.

What You'll Do

As a Remote Benefits Representative , you'll work directly with clients who have requested information about their benefits and coverage options.

Client Service Responsibilities

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Explain products, services, and policy information in a clear and professional manner

• Assist clients with applications, enrollment, and policy updates

• Provide ongoing customer support and follow-up communication

• Maintain accurate client records and documentation

Relationship Building

• Develop strong, long-term client relationships

• Deliver exceptional customer service with every interaction

• Build trust through professionalism, responsiveness, and integrity

• Help clients make informed decisions about protecting themselves and their families

Professional Development

• Participate in virtual training and mentorship programs

• Attend leadership development workshops

• Learn industry products, systems, and best practices

• Continue developing communication, leadership, and customer service skills

• Collaborate with a supportive remote team

What We Offer

100% Remote Work

• Work from anywhere within the United States

• Flexible scheduling options

• No commuting

• Modern virtual work environment

Weekly Pay & Performance Bonuses

• Weekly compensation

• Performance-based bonuses

• Leadership incentives

• Recognition programs

Comprehensive Training & Mentorship

• No prior experience required

• Structured onboarding

• Weekly coaching and development

• Leadership mentoring

• Ongoing professional growth opportunities

Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Retirement planning opportunities

• Residual income opportunities through client renewals

• Union-supported work environment

• Leadership conferences and incentive travel

Qualifications

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills

• Strong customer service mindset

• Positive attitude and willingness to learn

• Self-motivation and accountability

• Basic computer proficiency and comfort using Zoom

• Strong organizational and time-management skills

• Ability to work independently in a remote environment

• Professionalism and integrity

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service

• Client Relations

• Healthcare

• Retail

• Hospitality

• Education

• Sales

• Administrative Support

• Call Center Operations

Leadership experience is welcomed but not required . We provide comprehensive training and mentorship for motivated individuals.

Why Join AO?

At AO, we believe careers are built through mentorship, opportunity, and continuous growth.

Our culture is centered on:

• Professional mentorship

• Leadership development

• Team collaboration

• Work-life flexibility

• Performance-based advancement

• Helping working families protect their financial future

You'll be supported by experienced leaders who are committed to helping you build the skills, confidence, and experience needed to achieve your long-term career goals.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.

Ready to Get Started?

If you're looking for a career where you can work remotely, grow professionally, help working families, and build long-term success, we'd love to hear from you.

Apply today and start building a future with flexibility, purpose, and unlimited career potential.

Work From Home. Help Families. Grow with AO.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.