Development Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Development Support Engineer based in the United States. This role sits at the intersection of technical support, DevOps expertise, and customer success, ensuring enterprise clients can reliably deploy and operate complex software systems. You will act as a trusted technical partner to customers, diagnosing and resolving advanced issues across CI/CD pipelines, cloud environments, and DevOps toolchains. The position offers a highly collaborative environment where engineers work closely with Support, Engineering, and Product teams to deliver fast, effective solutions. You will also contribute to improving internal tools that automate troubleshooting and enhance operational efficiency. This is a remote‑first opportunity that values autonomy, technical curiosity, and continuous learning. Your work will directly influence customer satisfaction, renewals, and overall platform success. Accountabilities Diagnose and resolve complex technical issues related to product usage, integrations, and infrastructure environments. Provide expert‑level customer support through ticketing systems, and occasionally via phone for urgent or high‑impact cases. Advise customers on best practices for DevOps workflows, CI/CD pipelines, and system optimization. Collaborate closely with Support, Engineering, and other internal teams to escalates and resolve advanced issues. Contribute to the development and improvement of internal automation tools that streamline issue diagnosis and resolution. Participate in documentation efforts to improve knowledge sharing and customer self‑service resources. Engage in an on‑call rotation every 4–8 weeks to ensure continuous customer support coverage. Requirements Minimum 5+ years of experience in technical support, DevOps, system administration, or a related engineering role. Strong working knowledge of DevOps tools and platforms such as Jenkins, Docker, Kubernetes, Git, GitHub, Artifactory, or Nexus. Solid understanding of Linux system administration and enterprise IT environments. Familiarity with CI/CD concepts, cloud computing platforms, web architectures, REST APIs, and SSL. Excellent communication skills in English, with the ability to explain complex technical topics clearly. Strong problem‑solving abilities with a customer‑focused and empathetic mindset. Ability to work independently in a remote‑first environment while collaborating effectively across distributed teams. Experience with scripting or programming (e.g., shell, Java, or similar) is a plus. Benefits Competitive annual compensation (OTE range typically between $90,000 and $105,000, depending on experience and location). Health, dental, and vision insurance coverage. Short‑term and long‑term disability, life insurance, and wellness benefits. HSA/FSA flexible spending options. Remote‑first work environment with strong work‑life balance. Flexible time off and paid company holidays. Parental leave and family‑friendly policies. 401(k) retirement plan with company match. Variable bonus and stock grant opportunities depending on role eligibility. #J-18808-Ljbffr Jobgether