Product Owner, FMS/Financial Intermediary Svc

Bonus: Eligible for performance-based bonuses through the company's incentive program.


We are currently hiring in the states specified in this posting, and applicants may be based anywhere within those states.

COMPANY OVERVIEW

BeneLynk is a national leader in providing social care. We serve people throughout the United States by making complex programs easier to understand. We succeed by centering the experience of the people we work with and by continuously seeking to improve in all that we do.


Here at BeneLynk, our mission is to improve lives and positively impact health barriers by providing our healthcare partners with the information they need and people with the advocacy they deserve.


WHO WE ARE

BeneLynk is built on compassionate service and innovative improvement. We innovate by bringing new solutions to problems. We show compassion by making human to human connections, understanding challenges, and building the best possible solution. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The people we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive and grow.


POSITION SUMMARY

The Product Owner (PO) will lead the vision, development, and delivery of our FMS/FI platform and service model. This role is responsible for defining product strategy, gathering and prioritizing requirements, and working with cross-functional teams (engineering, operations, compliance, client services) to build an end-to-end FMS solution that meets regulatory requirements and provides exceptional experience for participants, caregivers, and state/managed care partners.

The PO will act as the single source of truth for product decisions, integrating market, stakeholder, and user feedback to build their requirements and product strategy. This individual will guide the creation of all core components: onboarding workflows, payroll processing, tax filings, EVV integrations, claims processing, reporting, and compliance automation.

This role is ideal for someone who has built or significantly enhanced a service platform in the Medicaid self-direction space or a similarly complex, compliance-driven financial or operational environment.


KEY RESPONSIBILITIES

• Develop and own the product vision, roadmap, and feature backlog for the FMS/FI service line.
• Analyze market trends, competitor offerings (e.g., Acumen, PPL, GT Independence), and state requirements.
• Define minimum viable product (MVP) and phased releases for building the service from scratch.
• Lead discovery with internal stakeholders (operations, billing, HR, payroll, tax, IT, legal, compliance).
• Translate business needs into clear user stories, requirements, and acceptance criteria.
• Validate requirements directly with end users, forming and conducting user group session to capture this feedback
• Work closely with engineering, UX, and operations to design, test and deliver technical and workflow solutions.
• Serve as the day-to-day decision maker for development teams, answering questions and prioritizing issues.
• Define acceptance criteria and approve releases.
• Ensure solutions meet strict accuracy, audit, and compliance standards (IRS, DOL, Medicaid, EVV).
• Partner with operational stakeholders to develop workflows supporting payroll processing, timesheet management, employer/employee onboarding, background checks, tax filings, and customer support.
• Ensure product aligns seamlessly with service delivery, scalability, and operational efficiency.
• Stay current on state Medicaid program changes, EVV mandates, and tax/employment regulations affecting FMS.
• Ensure documentation and processes meet audit standards for state agencies and MCOs.
• Work with stakeholders to define reporting requirements (claims, invoices, utilization, budget tracking, payroll tax submissions).
• Use analytics and stakeholder feedback to drive continuous improvement.

QUALIFICATIONS & EXPERIENCE

• 5+ years in product ownership, service design, or project leadership.
• Experience in FMS/FI, Medicaid waiver programs, self-direction, payroll operations, or social services is highly preferred.
• Experience delivering complex, compliance-heavy services (finance, insurance, healthcare, gov-tech, etc.).
• Demonstrated success building a product or service from concept to launch .
• Experience working with agile teams and managing product backlog.

Technical/Domain Knowledge

• Strong understanding of:
  • Employer/employee onboarding
  • Medicaid self-direction rules
  • EVV systems and integrations
  • Claims submission
  • Payroll, taxes, and garnishments
  • IRS/State tax filing cycles
  • FLSA and DOL regulations
  • Data security and PHI/PII protocols
• Familiarity with workflow automation, business rules engines, and API integrations.
• User story creation
• Product roadmap development
• Prioritization frameworks
• Process mapping (Visio, etc.)
• Strong analytical abilities
• Excellent communication with both technical and non-technical teams
• Ability to simplify complex regulatory requirements into actionable product features

Preferred Credentials

• Certified Scrum Product Owner (CSPO) or similar
• Experience with large Medicaid programs (e.g., CA, NY, NJ, PA, FL)
• Experience with major FMS platforms (PPL, Acumen Connect, GT Portal, Assurance SD, ResilientSD, etc.)
• Exposure to UI/UX research or service design

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Activities - While performing the duties of this job, the employee is frequently required to remain in a stationary position as well as communicate ideas to others. The employee is occasionally required to move about their office space.

• Weight Lifted/Force Exerted - The employee's job does not require weight to be lifted or force exerted.

WORK ENVIRONMENT

This is a remote role with occasional travel.

POSITION TYPE/EXPECTED HOURS OF WORK

Full-time/Exempt


SALARY

Compensation is based on experience.


EMPLOYEE BENEFITS

We offer competitive salaries and benefits here at BeneLynk, as we truly value our employees and the amazing work that they do each day. Please see below for a list of some of our awesome employee benefits:

• Monthly Bonus Incentives
• Medical, Dental, Vision and Employee Assistant Program Benefits
• 401K Match
• 15 Paid Days Annually

EMPLOYEE PERKS

Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, "The Bene-Verse". We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience.


Monthly Company Town Hall Events: We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more!


Monthly Internal Mental Health Newsletters: Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees' overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter.


Monthly Streaming Services Perk: Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to a $12 per month for any streaming service subscriptions that you currently have.


Tickets at Work Perk: Enjoy discounted movie tickets, hotel stays, and more through our company's 'Tickets at Work' perk!


Monthly Lunch & Learn Events : Meet key members of our Senior Management team through engaging Lunch & Learn sessions on a monthly basis. Lunch is on us for those employees that sign up!


Monthly Bene-Verse Events: We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more!


EEO STATEMENT

At BeneLynk, we don't just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company's unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise.


If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.


E-VERIFY

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.


***Offer of employment is contingent upon the results of a required background and drug screening.***