Senior Logistics Technician

Overview

As a Senior Logistics Technician, you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians accelerating your career growth in the process.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.


Responsibilities

Customer Service

• Maintains a strong focus to optimize resources and improve quality. Serves as a liaison across Data Center teams (e.g., Site Services, Critical Environment, Facility Management, Security, Vendors, Safety, Supply Chain), and supports Microsoft and non-Microsoft gear deliveries. Positions organization to deliver solutions that exceed customer expectations. Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment. Engages with internal and external stakeholders, building relationships with vendors and providing oversight, to manage issues as they arise. Collaborates with the IAM Standard team and Engineering team to execute and refine pilot processes, tools, or feature enhancements.

Data Bearing Device (DBD) Destruction

• Ensures team is following all processes and procedures to do this in a timely manner. Manages schedule of data bearing devices (DBD) destruction or shredding in partnership with security and senior leadership. Acts as a comprehensive resource for the decommissioning process to ensure customer security is maintained, performing data bearing devices (DBD) destruction as necessary. Handles any escalations. Assists with security investigations, supporting data bearing devices (DBD) reconciliations with review of current documentation and extensive back tracking of ticket details. Coordinates with and oversees any third-party vendors who perform data bearing devices (DBD) destruction as necessary. Ensures team decommissions servers, maintaining compliance and meeting Service Level Agreements (SLAs), overseeing documentation of actions taken against a decommissioning workflow.

Fleet Management

• Serve as primary liaison for overseeing the fleet management program, maintenance vendors and equipment check-in and check-out process. Define numbers of vehicles needed and what type of vehicles & equipment (e.g. Ford Pick, Box Truck, Esco Sport, etc.) with the Vehicle and Fleet PM, identifying and reporting gaps within the fleet to leadership. Oversee scheduled and preventative maintenance via in-house and vendor?provided service. Manage, route, and fulfill transportation requests for Information Technology, Critical Environment, and Logistics, and other supported teams. Audits vehicles and fleet resources, ensuring vehicles are present in the correct location with assigned resources (e.g., gas card, gas card PIN).

Inbound and Outbound Logistics

• Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) based on site-class designation. Directs the flow of packages from preparation to shipment, leveraging knowledge of inventory parts to ensure proper storage. Schedules inbound and outbound logistics of both internal and external services. Communicates directly with customers, stakeholders, vendors, (e.g., landlords) in regard to scheduling both inbound and outbound deliveries. Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. Conducts follow-ups on items logged within Intelligence Communication Manager (iCM), validating issues, and deals with the escalated issues. Supports creating more efficient receiving routes, moving manual communication and information sharing to automated processes, where possible.

IT Inventory Management

• Ensures teams maintain and perform steps required to keep the inventory balance accurate. Plans, forecasts, and develops strategies for space optimization, including decommissioning and retention, driving identification of opportunities to improve inventory to address space constraints and ensuring deprecated materials are not stagnant. Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.

Operational Excellence

• Serves as subject matter expert and models compliance to less experienced team members. Seeks out opportunities to contribute to workstreams and toward greater simplification and automation, improving results of Service Level Agreements (SLAs) against Objective Key Results (OKRs). Conducts root cause analysis and identifies training gaps for potential escalations. Facilitates and pilots environmental sustainability and zero waste initiatives. Completes required security and data management training and complies with security and data management procedures/policies. Conducts training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).

Procurement

• Creates execution plans with the goal to improve satisfaction and performance within an area or organization-level group. Identifies and resolves delivery and execution road blocks, serving as point of contact for arising issues and unblocking critical paths to continue business continuity. Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with. Gathers data related to POs and provides to direct management. Assists senior leadership with escalated procurement issues. Performs quality control for purchase order and escalations with vendors. Audits on-site supplies and deployment consumables.

Safety Practices

• Runs daily safety topic huddles and conducts inspections of equipment (e.g., vehicles, pallet jacks, dock levelers). Manages and coordinates any escalated task risks and reported issues, establishing safety standard operating procedures for new equipment (e.g., server rack tugs, electric pallet jacks, forklifts). Trains employees on safe and effective equipment and inventory moving. Ensures team and 3rd party vendors are in compliance with Microsoft Corporation safety standards Procures, audits, and reviews personal protective equipment (PPE), leading by example of all safety standards. Presents Identity and Access Management (IAM) metrics to senior leaders. Supervises rack movement, observing to ensure compliance with safety protocols and training others on devices and tools used in rack movement. Oversees handling and storage of hazardous materials and chemicals, developing plans to address unsafe materials out of containment and ensuring preparedness of others, and acting as a point of escalation.

Tactical Shift Management

• Develops and implements plans leveraging 5S methodology (Sort, Set, Shine, Standardize, Sustain), to maintain a clean and organized space. Prioritizes and assigns ticketed work to Inventory and Asset Technicians on team, assessing resource allocation and gap planning for day-to-day activities. Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities. Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
• As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
• As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Warranty Process Management

• Acts as the Subject Matter Expert about Return Merchandise Authorization (RMA) and non-RMA warranty processes. Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs and non-RMA as needed. Plans and supports manual return processes for non-RMA failed parts. Plans and prepares for large-scale replacement projects for upgrading or refreshing equipment. Performs manual ordering processes of Original Equipment Manufacturer (OEM) parts. Follows all Service Level Agreements (SLAs) related to RMA and non-RMA warranty process.

Qualifications

Required Qualifications

• High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field.
  • OR equivalent experience

Other requirements:

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport

Preferred Qualifications

• 4+ years' experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation.
  • OR equivalent experience.

Logistics Technician ATR-D - The typical base pay range for this role across the U.S. is USD $27.16 - $43.27 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $34.57 - $47.74 per hour.


Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.