Client Service Supervisor

Client Service Supervisor Are you an experienced Veterinary Receptionist, Lead CSR, Veterinary Client Service Representative, or Veterinary Front Desk Supervisor looking to take the next step in your career? Doral Centre Animal Hospital is seeking a Lead Veterinary Receptionist and Client Service Supervisor to help lead, develop, and inspire our growing Client Service team. This is not an entry-level position. We are looking for a confident veterinary professional who thrives in a fast-paced veterinary hospital, enjoys coaching and mentoring others, and understands the critical role the front desk plays in delivering an exceptional client experience. As the leader of our Client Service team, you will serve as the bridge between pet owners, veterinary professionals, and hospital leadershipensuring every client interaction reflects our commitment to compassionate care, operational excellence, and outstanding service.Department: ReceptionistsEmployment Type: Full TimeLocation: Doral, FloridaWorkplace type: OnsiteCompensation: $24.00 - $26.00 / hourWhat You'll Lead Veterinary Client Service OperationsLead daily front desk operations and client service workflowsEnsure exceptional client experiences from check-in through dischargeSupport appointment scheduling, client communication, and hospital flowManage client concerns, service recovery, and escalated situationsMaintain accurate medical records, invoicing, and client documentationTeam Leadership and Staff DevelopmentAssist with recruiting, interviewing, onboarding, and training new CSRsCoach and mentor Client Service Representatives to support performance and growthConduct performance evaluations and ongoing development conversationsFoster a positive, accountable, and collaborative team cultureHelp create clear expectations and consistent service standardsHospital Operations and Workflow ManagementEnsure client callbacks, follow-up communication, and front desk responsibilities are completed efficientlyIdentify workflow opportunities and implement process improvementsCo-lead monthly CSR team meetings with hospital leadershipSupport implementation of hospital initiatives and operational changesPartner with leadership to improve efficiency, communication, and client satisfactionFinancial and Administrative SupportReview Accounts Receivable reports and assist with collection effortsSupport billing accuracy, financial compliance, and front desk accountabilityAssist with operational reporting and hospital performance initiativesWhat We're Looking For: Veterinary Client Service ExperienceMinimum 2+ years of experience in a Veterinary Hospital, Emergency Veterinary Hospital, Specialty Hospital, Urgent Care, or General Practice settingPrevious experience as a:Veterinary ReceptionistClient Service Representative (CSR)Veterinary Front Desk CoordinatorLead ReceptionistMedical ReceptionistClient Service SupervisorLeadership ExperienceExperience training, mentoring, coaching, or leading team membersStrong conflict resolution and client service skillsAbility to manage multiple priorities in a fast-paced environmentStrong organizational and communication skillsPreferred QualificationsPrior supervisory or leadership experience within a veterinary hospitalExperience with Instinct, ezyVet, Cornerstone, AVImark, or other veterinary software platformsFamiliarity with Accounts Receivable processes and front desk performance metricsBilingual English and Spanish highly preferredWho Thrives in This Role? You are: A natural leader who enjoys developing others Passionate about veterinary medicine and client service Organized, detail-oriented, and solutions-focused Comfortable navigating difficult client conversations Able to remain calm and professional during busy or high-pressure situations Motivated by continuous improvement and operational excellence Excited to help build and strengthen a high-performing veterinary team Schedule RequirementsFull-Time PositionFlexible availability requiredAbility to support evenings, weekends, and holiday rotations as neededFull-Time Benefits Through Innovetive Petcare Doral Centre Animal Hospital is proud to partner with Innovetive Petcare, offering a comprehensive benefits package that supports your health, wellbeing, and professional growth.Why You'll Love Working With Us: Competitive CompensationMedical, Dental, and Vision Insurance401(k) with Company MatchPaid Time Off (PTO)Paid HolidaysEmployee Assistance Program (EAP)Employee Pet Care DiscountsLife Insurance and Disability CoverageProfessional Development OpportunitiesLeadership Development and Career GrowthAccess to a National Network of Veterinary ProfessionalsJoin a Team That Values Leadership At Doral Centre Animal Hospital, we know exceptional veterinary care starts with exceptional client service. If you're ready to lead from the front, mentor others, improve hospital operations, and help create an outstanding experience for pets, clients, and team members alike, we want to hear from you. Apply today to join Doral Centre Animal Hospital as our next Lead Veterinary Receptionist and Client Service Supervisor.About Doral Centre Animal Hospital For over 25 years, Doral Centre Animal Hospital has been a trusted pillar in the Doral, FL community, offering a unique blend of general practice and 24/7 emergency care. We're more than just a hospitalwe're a state-of-the-art facility dedicated to providing comprehensive, compassionate care for every stage of your pet's life. At Doral Centre, we believe that great care starts with a great team. That's why we invest in continuous education, training, and the latest veterinary technology, ensuring our staff is empowered to provide the highest standard of care. Doral Centre Animal Hospital: Combining expertise, innovation, and compassion to deliver exceptional care to pets and peace of mind to their families.Equal Opportunity Employer Policy Doral Centre Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Apply NowOur Hiring Process Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Interview Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Find out moreNot quite right? Register your interest to be notified of any roles that come along that meet your criteria.Register Your Interest