Service Account Coordinator

Service Account Coordinator

The Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression within Service. The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians, and internal teams. This role is highly email-focused, requires strong organizational and multitasking skills, and involves daily communication with field technicians. The Service Account Coordinator reports directly to the Service Manager.

In-office position, Monday through Friday, 7:00 a.m. to 4:00 p.m.

Key responsibilities include:

• Regular communication with customers.
• Manage and maintain ongoing customer relationships through proactive, responsive, and collaborative communication.
• Update customers with service-related documents, deliverables, and technical notes (technotes).
• Monitor team email inboxes for new service work requests.
• Respond to customers with scheduled service dates and schedule changes in a timely manner.
• Communicate schedule updates and changes to both customers and field technicians.
• Coordinate and map service territory assignments to support efficient technician scheduling.
• Review the previous day's work orders to confirm completion and accuracy.
• Ensure service activity is properly documented and communicated.
• Utilize Spectrum and other internal systems for scheduling, tracking, and account updates.
• Communicate daily with field technicians to coordinate work, address questions, and resolve scheduling issues.
• Maintain clear, professional, and positive communication with customers and internal teams.
• Support the Service Manager and department with special projects or additional tasks as assigned.
• Maintain a strong customer-focused mindset with an upbeat and positive attitude.
• Multitask effectively in a fast-paced, email-heavy office environment.
• Demonstrate strong organization, attention to detail, and follow-through.

Minimum requirements include:

• High school diploma, G.E.D., or equivalent combination of education and experience required.
• Previous experience in an office or administrative setting preferred.
• Strong multitasking and organizational skills.
• Excellent verbal and written communication skills.
• Comfortable working in a high-volume email environment.
• Proficient with computers and scheduling/account management software (Spectrum experience preferred).
• Previous customer service, service coordination, dispatch experience preferred.