Operations Assistant

Brown University Job Description The Office of Residential Life manages the Key Services Center, a 24/7 operation in support of the residential student experience. The Operations Assistant is the sole staff member on duty during overnight and weekend shift hours, handling Key Room operations and student lockouts. Additional duties include maintaining security of keys, tracking lock changes and lockouts for billing, and communicating pertinent information regarding department policies and procedures related to student lockouts and other key processes. The position supports safety and security for 49 residential facilities with over 5,400 beds. Schedule The schedule is the 3rd shift (12:00 am–8:00 am) with alternating weekends off as outlined below: Week 1 – 12 am–8 am Sunday–Tuesday (Off Wednesday, Thursday, Friday, Saturday) Week 2 – 12 am–8 am Saturday–Tuesday (Off Wednesday, Thursday, Friday) Qualifications Education and Experience High school diploma or GED required. 1–3 years of experience in an office environment and/or customer service preferred. Job Competencies Strong customer service skills, especially in defusing tense situations. Ability to establish and maintain collaborative relationships with students, parents, student organizations, and staff. Strong organizational, administrative, and time‑management skills with attention to detail. Ability to multi‑task. Computer proficiency in Microsoft Office (Excel, Word) with a willingness to enhance skills. Ability to react quickly and shift priorities when needed. Willingness and ability to support a diverse and inclusive campus community. Ability to maintain confidentiality. Sensitivity to diverse perspectives of students and staff, including academic, socioeconomic, cultural, racial, ethnic, national, ability, gender, sexual identity, and intersectional identities. Excellent attention to detail and accuracy. Physical ability to walk, stand for extended periods, climb stairs, and work under adverse temperatures and/or weather conditions. Valid driver’s license required. Background Check All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown. EEO Statement Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law. #J-18808-Ljbffr