Customer Service Rep II

Job Description

Job Description

We are a growing, small, family-owned packaging manufacturing company seeking an additional Inside Sales Customer Service rep for our growing business. This is 100% on-site, handling questions/inquiries from our B2B customers. NO COLD CALLING. LOCAL CANDIDATES ONLY (NO RELOCATIONS PLEASE) This position is an integral part of our team and open because of growth.

• Will be handling inquiries from B2B customers on product capabilities and customization requests.
• Suggesting manufacturing capabilities and processes
• Communicating with internal production and shipping departments
• Providing/creating quotes for customer approval that include specifications, quantities, unit pricing, cost breakdowns (including labor, materials, tooling, etc). Total costs will include all applicable taxes, warranties, delivery, and any discounts.
• Handle order processing, sample fulfillment, and detailed purchase order creation. Follow through with clients and all internal departments, including production.
• Sending samples and following up on sample review
• Troubleshoot and conduct investigations, and research any issues clients might have with samples, orders, delivery, product quality, etc., and come to a successful resolution quickly.
• Respond promptly to customer inquiries via phone and email, ensuring a high level of service and problem resolution.
• Market products effectively by understanding customer needs and providing tailored solutions.
• Will learn to negotiate terms with customers when necessary to facilitate sales and enhance satisfaction.

Qualifications:

• 3-5 years of experience in an inside sales or customer service role within a manufactured product B2B company.
• Experience in a smaller team environment preferred.
• Strong communication and organizational skills.
• Collaborative, team player with leadership skills preferred.
• Proficiency in using MS Office, including Excel.
• Ability and desire to work in a smaller team environment.
• Upbeat and friendly personality

We are a privately held, growing niche manufacturer seeking passionate service professionals to join our growing team. We offer stability and a positive, team environment.

Company Description

We are a privately held, growing niche manufacturer seeking passionate service professionals to join our growing team. We offer stability and a positive, team environment.