Ad Operations Specialist

Benefits Competitive salary (depending on experience) Contractor (B2B) position, invoice-based Hybrid or remote working within Poland (we have an office in Szczecin) 26 days holiday per year + Polish bank holidays Celebration leave! Your birthday or other special day each year off Join Publisher Collective! Publisher Collective is a strategic advertising partner, meaning we connect website publishers with advertisers who want to reach their audiences. Instead of publishers having to find advertisers on their own, we handle the technology, demand, optimisation, and relationships - making it easy for publishers to earn revenue while ensuring advertisers reach real, engaged communities. The role The Advertising Operations Specialist which has a focus on Customer Success & Key Accounts Support is a mixed role between managing publisher portfolios while ensuring customer satisfaction and providing tech support for all Tiers of publishers. This role has a clear focus on providing maximum product value realization, and revenue growth through technical support, strategic account management, and proactive churn prevention. Key Responsibilities Customer Relationship Management: Regular communication with publishers to understand needs, deliver solutions, and drive retention through proactive churn risk identification and mitigation. Ticket Resolution: Handle escalated 1st-level technical issues (GAM auction failures, Prebid conflicts, MCM sync errors, revenue leakage) across all tiers. Technical Support & Optimization: Monitor performance metrics (fill rates, RPM, latency, IVT); troubleshoot GAM line items, header-bidding tweaks, and ads.txt maintenance; adjust floor prices and frequency caps, and implement new solutions, test, and troubleshoot. Account Growth: Identify upsell/cross-sell opportunities, conduct business reviews, and expand inventory. Onboarding Support: Streamline new publisher onboarding (GAM setup, header bidding config, SSP integrations). Product Education: Train publishers on new ad formats, Google AdX/TAM features, Prebid advancements, and industry trends to boost revenue. Feedback & Reporting: Collect customer insights, generate portfolio reports, analyze performance data, and share actionable feedback with internal teams. Strategic Execution: Align operational strategies with publisher goals, monitor execution, and continuously optimize for yield improvement. Skills, knowledge, behaviours and experience Even if you don’t match all the points below, please apply. Requirements Substantive and demonstrable Ad Operations/Account Management experience Deep technical knowledge: Google AdX, Prebid/header bidding, GAM (Order/Line Item creation, trafficking, reporting), Amazon TAM Basic Ad Tech industry knowledge (IAB standards, compliance frameworks) Proven ability to resolve 1st-level technical escalations Strong analytical/research skills, process creation for publisher yield optimization Strategic thinking, with the ability to balance day-to-day delivery with long-term operational improvements Problem-solving, ability to identify issues, assess root causes, and implement effective solutions Must have a good working level of English, to C1 level on the European framework of languages. Our recruitment process We believe great teams are built on diversity, respect and equal opportunity. At Publisher Collective, everyone is welcome. If you need any adjustments at any stage of the process, just let us know at View email address on click.appcast.io, we want every candidate to have the chance to show their best. We do not believe in lengthy million-stage processes. If your application shows that you meet the requirements of the role, we will hold an initial 30 minute informal interview with you to get to know you and your motivation for the role. After that, there will be a 60 minute more formal interview to explore your skills and experience in more depth. #J-18808-Ljbffr