Senior Sales Advisor - New York City

Senior Sales Advisor (FT)

Boggi Milano is an Italian brand with over 300 stores across 50 countries. We are committed to ambitious goals, driven by innovation, sustainability, and quality. Through the use of cutting-edge high-performance materials, our brand continues to evolve. At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success.

The Senior Sales Advisor (FT) acts as the Company's representative to customers, embodying professionalism in sales to uphold the brand's image, boost store performance, and ensure customer satisfaction and loyalty. This role involves actively contributing to both quantitative and qualitative goals related to sales, customer service, loyalty, and overall growth.

Sales:

• Provide an exceptional high-level service to all customers, online and offline
• Maximize all contact opportunities with customers and promote the Brand and the Product
• Be proactive and inform all customers about the benefits of loyalty programs, to ensure the enrichment and maximization of the customer database
• Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards
• Develop and maintain long-term relationships with customers with the aim of strengthening the image and prestige of the brand
• Contributes to the development of sales strategies and assists in achieving team targets
• Manage sales by optimizing each phase of the commercial relationship
• Build and sustain long-term customer relationships to strengthen the brand's image and prestige

Customer Service Excellence:

• Provide exceptional service to all customers, both online and offline, by maximizing contact opportunities and promoting the brand and product
• Providing advanced product insights
• Proactively inform customers about loyalty program benefits to enhance and expand the customer database
• Act as a Brand Ambassador, maintaining an image and style aligned with brand standards

Sales Management:

• Optimize each phase of the customer interaction process
• Greet and recognize regular customers
• Understand both explicit and implicit customer needs
• Introduce and promote products effectively
• Describe and advise on items offered
• Verify customer needs and respond to their requests
• Encourage cross-selling and up-selling
• Be involved in coaching the team, setting an example in sales techniques, and influencing team culture
• Collect and record customer data accurately to boost loyalty
• Guide customers through the checkout process, preparing packaging and showing appreciation as they leave

Operational Excellence

Omnichannel Service:

• Promote omnichannel service by using available technological tools (e.g., sales tablets) and provide a 360 shopping experience to boost sales
• Assist with managing omni channel flows (such as Click & Collect, Seek & Send) according to guidelines and deadlines
• Contribute actively to the store's upkeep, orderliness, and cleanliness, projecting a brand-aligned image
• Participate in stock management to maximize sales and make efficiency suggestions

Store Maintenance and Stock Management:

• Contribute actively to the store's upkeep, orderliness, and cleanliness, projecting a brand-aligned image.
• Participate in stock management to maximize sales and make efficiency suggestions.
• Participate in inventory activities (annual or partial).
• Assist in cash operations when necessary, adhering to company protocols under the supervision of store management.

Job Requirements

Who You Are:

• 3+ years' working in menswear and proven prior experience in fashion or luxury retail, especially with premium or high-end brands.
• Fluent in English (speaking and writing), additional languages are a plus
• Demonstrated ability to meet or exceed sales targets, working with KPI's in a retail or fashion environment.
• Skilled at delivering high-quality, personalized service to ensure customer satisfaction and build loyalty
• Strong understanding of the fashion industry, including current trends, seasonal styles, and popular brands.
• Clear, professional, and friendly communication skills for engaging with a diverse customer base.
• Proficiency in using POS software for transactions, returns, and gift card processing.
• Knowledge of digital tools used in omnichannel retail (e.g., tablets for sales assistance, click-and-collect, online order support) to ensure a seamless customer experience.
• High standards of professionalism in dress code, punctuality, and work ethic.
• Flexible to work peak seasons, holidays, and weekends
• Ability to lift 45 lbs. + and stand for long periods of time

Pay Transparency (New York State)

In compliance with New York State and New York City pay transparency laws, the salary range for this position is $23.00 $25.00 an hour, plus Commission. Actual compensation will be determined based on experience, skills, and qualifications.

Equal Employment Opportunity

Boggi Milano is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws

What We Offer

Working at BOGGI Milano means joining an elegant and dynamic environment where customer care and passion for style are shared values.

You will be part of a cohesive team that values collaboration, trust, and collective results.

We provide continuous training in product, sales, and Brand culture, and we promote internal growth within an international, fast-expanding group.