Logistics specialist

Job Description
The Logistics Specialist coordinates the day-to-day execution of inbound and outbound transportation activities supporting Harvest Food Group's manufacturing, warehouse, and customer fulfillment operations. This role tenders loads, monitors logistics communications, tracks shipments, coordinates appointments, maintains accurate transportation records, and proactively addresses exceptions that could affect service.

The Logistics Specialist works closely with carriers, Customer Service, Shipping, Warehouse, Production, Planning, and the SR Warehouse Manager to provide timely, factual updates and keep freight moving safely and efficiently. The ideal candidate is highly organized, professional, calm under pressure, open to change, and focused on solutions and follow-through.

Please note - this role is not eligible for a visa transfer or sponsorship, now, or in the future.

Key Responsibilities

• Thefollowing are essential job duties. Additional responsibilities may beassigned based on business needs.
• Regular,reliable, and punctual attendance is required to effectively perform theresponsibilities of this role.

Load Tendering & Daily Transportation Coordination

• Tenderloads to approved carriers in accordance with shipment requirements,routing guidance, pickup and delivery dates, and established cost andservice expectations.
• Confirmcarrier acceptance and capacity, follow up on unaccepted or at-risk loads,and escalate issues promptly to the SR Warehouse Manager.
• Coordinateday-to-day shipment requirements with Customer Service, Shipping,Warehouse, Production, Planning, and other internal partners.
• Ensureload details, carrier assignments, rates, dates, shipment requirements,and status information are entered accurately and updated timely inMercuryGate, MercuryGate Edge, and other designated systems.

Shipment Tracking & Exception Management

• Trackshipments from tender through pickup, transit, delivery, and closeout;confirm milestones and follow up when information is missing orinconsistent.
• Monitorlogistics email accounts, system alerts, and carrier communicationsthroughout the workday and respond within established serviceexpectations.
• Identifypotential delays, missed pickups, appointment conflicts, capacity issues,and delivery failures; investigate facts, seek solutions, and escalatesignificant risks promptly.
• Providetimely and accurate status updates to the Logistics Supervisor, CustomerService, Shipping, Warehouse, and other affected stakeholders.
• Maintainownership of open issues through resolution and document the actionstaken, final outcome, and any required follow-up.

Appointments, Warehouse & Shipping Support

• Scheduleand maintain inbound and outbound appointments at Harvest Food Groupwarehouses and communicate confirmations or changes to carriers andinternal teams.
• Coordinatewith Shipping and Warehouse teams regarding load readiness, dockavailability, loading priorities, late arrivals, rescheduling, and specialhandling requirements.
• Helpresolve operational issues affecting pickups or deliveries and communicatethe next practical steps to all appropriate parties.
• Supportwarehouse and shipping activities related to logistics coordination asassigned.

Carrier, Customer Service & Cross-Functional Communication

• Communicateprofessionally and respectfully with carriers, Customer Service, Shipping,other departments, the Logistics Supervisor, and team members.
• Keepthe Logistics Supervisor included in material carrier and Customer Servicecommunications and promptly escalate cost, service, capacity, orcustomer-impacting concerns.
• Focuscommunications on verified facts, ownership, solutions, and next steps;remain calm during difficult conversations and avoid blame-basedresponses.
• Supporta customer-first environment by providing clear, responsive, andconsistent service to internal and external partners.

Rates, Documentation & Administrative Accuracy

• Requestand compare carrier rates for routine shipments within establishedguidelines and obtain Logistics Supervisor approval for special shipmentsor exceptions.
• Maintainaccurate shipment, carrier, appointment, rate, and service documentationin the appropriate systems and shared records.
• Reviewopen loads and exception reports for completeness and follow up on missingstatus updates and delivery confirmation.
• Providedata and administrative support for carrier reviews, freight analysis,cost-savings initiatives, audits, and logistics projects.

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Requirements

Required Qualifications

• Highschool diploma or equivalent required.
• One tothree years of experience in logistics, transportation, shipping,distribution, customer service, or a related operational role.
• Experiencecoordinating multiple time-sensitive tasks and communicating withcarriers, customers, or cross-functional teams.
• Proficiencywith Microsoft Office, including Outlook and Excel, and the ability tolearn transportation management systems.
• Strongwritten and verbal communication, organization, attention to detail, andfollow-through.

Preferred Qualifications

• Associate'sor Bachelor's degree in Supply Chain, Logistics, Business, Operations, ora related field.
• Experiencewith MercuryGate, MercuryGate Edge, or another transportation managementsystem.
• Experiencein food manufacturing, refrigerated transportation, ortemperature-controlled distribution.
• Experiencewith load tendering, shipment tracking, warehouse appointments, andcarrier rate requests.
• BilingualEnglish/Spanish skills.

Benefits

Why Join Us?

• Play akey role in supporting a responsive, reliable, and cost-conscious supplychain.
• Workwith a collaborative team focused on customer service, operationalexcellence, and continuous improvement.
• Helpdeliver high-quality, safe, and delicious food products to customers andconsumers.
• Contributeto the future of food manufacturing through technology, innovation, andsustainability.
• ComprehensiveBenefits Package including: Medical, Dental, Vision, FSA/HSA, Life andAD&D Insurance, Short-term Disability, Long-term Disability,Supplemental Life and AD&D Insurance, 401(k) matching, AccidentInsurance, Critical Illness Insurance, Employee Assistance Program, PaidTime Off, and Paid Holidays.