Multi-Family/Commercial Inside Sales Coordinator

Summary:

The Multi-Family/Commercial Inside Sales Coordinator is responsible for scheduling installation appointments and assisting the Replacement Crews in closing jobs. This position will also assist in maintaining a positive, productive, open line of communication between the customer, the Installation Crews, and all company departments to make sure that the customer's needs are met.

Essential Duties and Responsibilities:

• Maintain Installation Crews daily schedules, add events and on-call to enterprise software.
• Set up equipment installations with customers in a professional manner.
• Ensure that customer data entry is correct in enterprise software.
• Establish customer rapport to ensure highest levels of satisfaction.
• Prepare all job-related paperwork provided by sales team, rebates, finance documents, and pull permits, completing job packets for each job going out.
• Dispatch calls for the Install Crews.
• Communicate timely with crews and customers to ensure the schedule is maintained.
• Process job paperwork in a timely and accurate manner upon job completion – notifying appropriate departments of finance, and discounts processed.
• Send equipment registration request, through email, to the registration specialist/admin team if needed.
• Responsible for issuing and accounting for POs as needed.
• Make outbound "Happy Calls" to customers to verify customer satisfaction.
• Participate in team meetings and events.
• Assist Sales Group with additional duties as assigned.
• Able to work a shift schedule to handle evening and after hours scheduling and dispatching.
• Permit backup.

Job Qualifications

• Highly organized, multi-tasking ability, with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be better at your job tomorrow than you are today.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, self-starter who's flexible and has a great attitude on life.
• Simultaneously handle multiple projects, prioritize, and manage time efficiently.
• Ability to work under pressure, meet deadlines and work in a fast-paced environment.
• Pass a pre-employment drug screen and criminal background check.

Education and/or Experience:

• High school degree or equivalent.
• Experience in HVAC or construction is a plus.
• Basic knowledge of Microsoft Office applications (Outlook, Excel, and Word).
• Basic Knowledge or Salesforce, a plus
• Excellent written and verbal communication skills
• Product knowledge of Tempo's services, a plus.

Language Skills

• Able to speak English.
• Basic Spanish will be plus point.

Benefits

• Employee Ownership Stock (ESOP) with weekly Employer Match 20%
• Competitive pay
• 120 hours PTO
• Bereavement time
• 1 Floating holiday
• 40 hours baby bonding time
• 7 Paid holidays
• Health Insurance (Dental, and Vision Insurance (optional))
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
• Disability income protection plan (Short-Term & Long-Term Disability, paid by company)
• 401(k) Retirement Plan – 20% Employer Match
• Continuing education and training programs

Tempo Inc. is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status, or any other category protected by applicable law.