FT Key Holder

At PetPeople, we are passionate about high-quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long-term relationships. Full Time Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager. Responsibilities: Ensure that each customer receives outstanding service by providing a genuine, friendly, and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections. Maintain solid product knowledge and keep current with new product releases. Demonstrate products and add value to every interaction. Perform general housekeeping to maintain a clean, organized store. Assist in processing shipment, replenishing product, merchandising, and monitoring floor stock to ensure all product is priced, displayed, and rotated correctly. Complete transactions at the POS quickly and accurately. Leave a lasting impression during every interaction; this includes carry-out service. Handle escalated customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager. Plan, assign, and direct and complete work during shift including ensuring the accurate completion of all closing activities. Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws. Celebrate successes. Love what you do! Requirements: Previous retail experience as a Key Holder/Lead. A strong focus on building customer relationships through excellent customer service. Energy and enthusiasm. Ability to act with honesty, integrity, fairness, and mutual respect. Ability to multi-task and work in a fast-paced, multiple priority environment. Ability to move merchandise up to 50lbs. frequently. Communication and problem-solving skills. Ability to work varied hours/days, including nights, weekends, and holidays as needed. We offer a competitive compensation and benefits package that includes medical, dental, vision, disability, and life insurance, company-matched retirement savings plan, paid time off, and a great associate discount. PetPeople is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr PetPeople