IT Specialist I

Meriton is a national team of experts driving HVAC innovation through a network of high‑performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people. If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way. IT Specialist I, IT Service Delivery Reports to: Senior Manager, IT Service Delivery FLSA Status: Full Time The Company Meriton is a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry. Founded in 2019, Meriton is the parent holding company to successful commercial HVAC businesses in the nation. All Meriton businesses offer innovative commercial systems with flexibility of equipment and solutions to best match each application. The Meriton businesses work with industry professionals and end users from the conceptual stage of projects to provide energy‑efficient, value‑added solutions to their complex problems. Our sales professionals offer technical expertise and application experience in the design, construction, commissioning, and operation of building mechanical systems. The overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organizations in North America. Meriton believes we can succeed in that mission by being the best provider for our clients, the best partner for manufacturers, the best company for our employees, and the best investment for our current and future shareholders. The Opportunity The IT Specialist I ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non‑technical audiences. Responsibilities New user equipment and account setup, including deployment and license management. Train end users in the use of equipment and software. Actively diagnose and respond to support tickets, incoming calls, emails, and walk‑up requests. Track and monitor the problem to ensure a timely resolution and follow‑up. Provide both in‑person support and support for remote workers. Support Microsoft products such as Windows, Office, Office 365, and other cloud‑based applications and support various vendor applications as needed. Configure and support iPhone and iPad devices. Assist staff by providing audio/video conference support for presentations and meetings. Manage inventory of hardware and software assets. Perform hardware and software system configuration, maintenance, and upgrades. Evaluate products and IT processes and then recommend changes. Occasional travel to branch office locations may be required. Education / Experience Minimum 2 years of experience in an IT services support role. Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred. Office 365 administration preferred. Knowledge of TCP/IP – LAN, WAN, wLAN and vLAN technologies. Familiarity with IP Telephony and cell phone technology. MacOS/iOS experience preferred. Excellent analytic and problem‑solving skills. Capable of working independently with minimal supervision. Will be required to work in an office environment and occasionally in the field. Physical Demands While performing the duties of this job, hands are regularly needed to operate computer keyboard, telephone, and other general equipment. Frequent standing, walking, and sitting is necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling is also necessary. Must be able to regularly lift and / or move up to 25 pounds and frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This job description is not intended to be all‑inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Meriton is an Equal Opportunity Employer. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location. #J-18808-Ljbffr Meriton