Technical Business Analyst

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.


Under general supervision, supports the software development lifecycle by gathering, analyzing, and documenting business and system requirements, including user stories, use cases, and process flow diagrams. Acts as a key liaison between customers, business stakeholders, and development teams to ensure accurate translation of business needs into technical solutions. Leverages experience with Symitar, Core Director, SilverLake, and CIF 20/20 within financial services environments to drive successful project outcomes. Recognized for strong analytical and problem-solving abilities, exceptional attention to detail, and the ability to build effective relationships while adapting to changing business priorities.


This position may be worked remotely within the United States, with the exception of California.


All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.


What you'll be responsible for:

• Interacts with customers to gather system requirements.
• Defines the system and functional requirements of the product.
• Prepares business requirements and functional specifications.
• Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.
• May perform application, system and regression tests.
• Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.
• Works with quality assurance and programming teams to ensure changes are migrated into production correctly.
• Interacts with technical teams to convey business requirements.
• Works with industry research groups to prepare for product trends.
• May assist less experienced peers.
• May perform other job duties as assigned.


What you'll need to have:

• A minimum of 4 years of experience as a Technical Business Analyst or Business Analyst role gathering and documenting user stories, use cases, and process flow diagrams, or related role in financial institution customer support.
• Able to accommodate occasional business needs after hours and/or on weekends.
• Must have experience in Symitar, Core Director, Silverlake or CIF20|20.
• Strong attention to detail, analytical and problem-solving skills with a focus on quality and accuracy.
• Excellent communication, relationship-building, and interpersonal skills. An individual should have high energy and be a creative thinker in a changing environment.


What would be nice for you to have:

• Excellent project management skills with the ability to meet aggressive deadlines.
• Experience with performing acceptance testing.


If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.


Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.


We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.


Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.


Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.


No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.


Requests for full corporate job descriptions may be requested through the interview process at any time.