Front Office Agent

EOS Hospitality

Position Overview

Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Ocean City, where you’ll be the first friendly face guests see. In this role, you’ll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.

What You’ll Do

Welcome guests and deliver friendly, high-quality service
Handle check-ins, check-outs, and reservations with accuracy
Answer questions, share resort info, and resolve guest concerns
Manage bookings, changes, and cancellations (in person, phone, email)
Process payments and maintain accurate guest accounts
Coordinate with housekeeping and maintenance to ensure guest readiness
Promote resort amenities, events, and activities
Keep the front desk area clean and organized
Follow all policies, safety procedures, and standards

What We’re Looking For

High school diploma or GED required
Customer service experience (hospitality a plus)
Strong communication and problem-solving skills
Ability to multitask and stay calm under pressure
Comfortable using computers; PMS experience is a bonus
Flexible schedule, including weekends and holidays
Reliable, positive, and team-oriented

Position Details & Perks

Full-time, seasonal role at Sun Outdoors Ocean City (Berlin, MD)
Season runs: March 2026 – November 2026

Perks include:

Paid sick time
401(k) with company match
Team member travel discounts
Additional growth opportunities

Sun Outdoors Ocean City is an Equal Opportunity Employer
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 4 days ago

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