Market Director

About the Job This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements. Position Details Candidates must reside in the greater San Antonio area and must be able to collaborate in person. Client Development & Retention Conduct client marketing efforts by nurturing existing relationships and identifying new opportunities. Support the Regional VP/Director with strategic client outreach and development in the defined market via a combination of in‑person and virtual client engagement to facilitate expanded partnerships, including supporting the expansion of service lines and right‑shifting to workforce partnerships (FMS/MSP). Manage client and candidate escalations in the defined market as needed by the market teams. Lead client introductions for new and reactivated accounts, ensuring proper onboarding and alignment of expectations. Drive client retention and right shifting, increasing revenue and expanding service offerings. Own expected order analysis and ensure accurate entry and maintenance of marketing and assumptive orders. Monitor client cancellation trends and THP DNR (Do Not Return) follow‑ups, using data to inform strategy and risk mitigation. Team Management & Coaching Manage recruiter performance through regular 1:1 meetings, call reviews and coaching, and KPI reviews. Conduct 1:1 meetings and performance reviews to be recorded in Workday. Guide recruiters on best practices for fulfillment, candidate engagement, and order prioritization. Balance assignment of clients to recruiters based on market needs and relationship potential. Provide strategic and collaborative leadership that fosters team performance. Operational Excellence Oversee forecasting, quarterly action plans, and market growth initiatives to ensure consistent performance and target achievement. Review weekly reporting and in‑depth understanding of Power BI analytics and key performance measures for the defined market, and understand the drivers of improvements or declines. Ensure overall fill rate improvement, holding the team accountable for execution and responsiveness. Partner with compliance to enforce policies and procedures, ensuring all placements meet credentialing and legal standards. Analyze ending contracts and proactively plan back‑fill or re‑engagement strategies. Market Strategy & Insights Conduct ongoing market research and analysis to inform staffing strategy, pricing, and talent availability. Monitor and adjust margins and markups in collaboration with finance or leadership to ensure profitability. Collaborate daily with the Client Solutions Consultants (CSC) to align client expectations with operational capabilities. Required Qualifications Must reside in the greater San Antonio area and be able to collaborate in person. Proof of legal eligibility to work in the United States is required. EEO Statement Favorite Healthcare Staffing, LLC is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender, or other protected classes. #J-18808-Ljbffr