Customer Service Representative

Job Title: Customer Service Representative *The schedule for this role is in-office Monday-Friday* Come join our team and take your career to the next level. The perfect opportunity to further develop your skills and grow your experience. United Fulfillment Solutions, Inc. is a full-service product fulfillment company. With the position located in Des Peres MO, we are seeking a highly motivated, career-oriented individual for the position of Customer Service Representative capable of managing multiple accounts in our multi-client 3PL warehouses. This individual will be the in-house contact for clients to help ensure accounts stay up to date, answer processing questions, and adhere to company standards. Responsibilities Be a client advocate Handle inbound inquiries and resolve customer service issues via web, email, and phone. Respond to customer inquiries in a timely and professional manner. Coordinate all customer needs through the appropriate departments, including special requests - expedites, shipping routing, special receiving requests, compliance guidelines, special processes, client portals etc. Follow up with other departments to ensure the service standards are being met. Proactively communicate any changes in commitment to customers and/or the company Able to use own abilities and ingenuity in combination with standardized process to reach a resolution on all customer service issues. Prepare reports for customer satisfaction and inventory management Assist in the constant improvement/ development of processes based on daily interactions and experience The individual should also be an independent worker able to problem solve quickly with a limited amount of supervision. Assist the finance department in chargeback disputes and provide documentation as needed. Provide coverage for co-workers who are out of the office to ensure full coverage. Other duties as assigned as necessary. Skills Must be proficient at all MS Office Products (Word, Excel, Outlook, etc.) Experience with CMS: Zendesk Must have utilized a phone for customer interactions Must be able to work independently Must have excellent communication skills Strong sense of urgency and ability to work in a fast-paced environment Ability to maintain an upbeat and positive attitude Strong organization skills and multi-tasking capabilities Weekly Paychecks 6 Paid Holidays Promotions from within Opportunities for numerous training programs 160 hours of Personal time. 40 hours per quarter Company-paid life insurance Medical insurance (Company covers 75% of Employee Health benefit) Dental insurance (Company covers 50% of Employees Dental benefit) Short term disability 401K Schedule 8-hour shift Day shift Monday to Friday In Office Work Location: St. Louis, MO (this job is not remote) Job Type: Full-time #J-18808-Ljbffr United Fulfillment Solutions Inc.