Vice President of Contact Centers
Confidential
Vice President of Contact Centers
About the Company
Dynamic provider of essential home services
Industry
Consumer Services
Type
Privately Held
Founded
2020
Employees
11-50
Categories
- Services
Specialties
- hvac
- plumbing
- acquisitions
- home services
- home services companies
- home-based services
- heating
- cooling
- ventilation
- electrical
- investments
- business operations
- business partnerships
- business consulting
- mergers
- home-based service companies
- hvac management
- business growth
- financial business growth
- and business resources
About the Role
The Company is in search of a visionary Vice President of Contact Centers to spearhead the development of modern, technology-enabled contact center capabilities. This role is pivotal in transforming the way the company's residential HVAC, plumbing, and electrical partners manage customer demand. The successful candidate will be responsible for building network-wide standards, analytics, and technology strategies that empower each partner to operate high-performing local contact centers. Key responsibilities include leading a team of coaches, building a performance management system with common KPIs, creating a network-wide QA model, advancing demand orchestration, and leading the contact-center technology and AI roadmap. The role demands a strategic thinker with a strong commercial mindset, a natural coach, and the ability to influence business-unit leaders without relying solely on direct authority. Applicants for the Vice President of Contact Centers position at the company should have a minimum of 10 years' experience in contact center, customer operations, revenue operations, or service-operations leadership, with a preference for those with multi-site or decentralized experience. A background in home services, field services, or other high-volume, appointment-based service industries is essential. The ideal candidate will have a proven track record of improving conversion, service levels, and operational consistency at scale, and possess a strong analytical orientation. Hands-on familiarity with modern Telecom/CCaaS, CRM, workforce management, AI voice, SMS, and call-analytics ecosystems is required, with experience in ServiceTitan and Talkdesk being a plus. The role also requires strong change-management, communication, and facilitation skills, as well as the ability to coach and develop people effectively.
Hiring Manager Title
Chief Marketing Officer
Functions
- Operations
- Sales/Revenue
$171.5k - $307.5k
Position Summary Associate Vice President, CCaaS & AI TransformationOur Deloitte Sales & Service team empowers organizations to... ...Associate Vice President, you will help grow and deliver Deloitte’s Contact Center and Customer Service transformation business. You will serve...SuggestedWork experience placementLocal areaDeloitte
Memphis, TN7 hours ago- ...Redwood Services is seeking a visionary Vice President of Contact Centers to scale a nationwide, technology-enabled contact-center capability for 23 partner businesses. The role focuses on analytics, playbooks, and AI-driven improvements that balance inbound and outbound...Suggested
- ...the resources to fully level up: a modern, technology-enabled contact center capability. Done right, this isn't a cost center or a call-... ...Overview Redwood Services is seeking a visionary Vice President of Contact Centers to build network-wide capabilities that transform...SuggestedLocal areaRemote work
- ...The Vice President, Fulfillment & Distribution Operations position is an on-site role located in Olive Branch, MS. Williams-Sonoma,... ...with engineering, systems, and process design teams. People-centered: develop leaders, create an engaging culture, and build accountability...SuggestedFull time
Williams-Sonoma, Inc. Supply Chain
Southaven, MS3 days ago - ...Vice President of Operations – Multi-Site, Make-to-Order Manufacturing Confidential Search | Privately Held High-Growth Company | Modular Engineered Fabrication Memphis Metropolitan Area | On-Site | Two Manufacturing Facilities Why You Should Be Interested...SuggestedFull time
The Avery Point Group, Inc - Executive Search Catalysts for ...
Memphis, TN2 days ago $200.6k - $383.5k
...Unleash your talent and redefine what’s possible.Job Description:Vice President Business Development, East Central RegionParsons is looking... ...and in-office. What You'll Be Doing:Leverage your key contacts within state and municipal agencies and private organizations...Full timeContract workFor contractorsWork at officeLocal areaRemote workFlexible hoursParsons
Memphis, TN4 days ago- ...Memphis, TN! Relocation assistance can be provided. Responsibilities Act as the senior operational leader for assigned distribution centers, with full accountability for site performance. Report directly to regional operations leadership, with a collaborative, dotted‑...Local areaRelocation package
DSJ Global
Memphis, TN1 day ago - ...was founded in 1969 and has its headquarters and a distribution center in Calabasas Hills, CA along with an eastern distribution... ...powersport dealers/retailers throughout the U.S. The Regional Vice President will be responsible for setting sales targets, evaluating and...Work at office
Helmet House, Inc.
Southaven, MS4 days ago - Job Requisition ID: 94214 Location Designation: Fully Onsite Role OverviewThe Memphis Sales Officer is a senior field sales leader responsible for driving growth, advisor productivity, and market expansion across New York Life’s core product portfolio, including Life Insurance...Work at officeLocal areaHome office
New York Life Insurance Company
Memphis, TN2 days ago $130k - $150k
...Description Job Description:\n\nVice President - Residential Multi-Family Affordable Housing... ...Take root with us here at Pratum!\n The Vice President in Operations, Residential... ...residents, etc. Serves as a key clients' contact for the company regarding all matters at...Full timeLocal areaRelocationRelocation packageShift workAfternoon shiftWeekday workPratum Companies
Memphis, TN12 days ago- ...Vice President, Total Rewards About the Company Well-established provider of consumer financing services Industry Building Materials Type Privately Held Founded 1986 Employees 201-500 Categories Financial Services Consumer Discretionary...For contractorsWork at officeRemote work
- ...Vice President of Finance & Accounting About the Company High-growth, PE-backed wealth management organization Industry Financial Services Type Privately Held, Private Equity-backed About the Role The Company is in search of a Vice President of...
- ...Vice President of Payer Strategy & Relations About the Company Faith-based high quality cost-effective healthcare system Industry Hospital & Health Care Type Non Profit Founded 1918 Employees 10,001+ Categories ~ Health Care Specialties...
- ...Vice President of Information Technology Architecture About the Company Prominent real estate investment trust (REIT) with a national presence Industry Real Estate Type Public Company Founded 1977 Employees 1001-5000 Categories Real Estate...
- ...through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck... ...truck dealer group. General Job Description The Vice President of Truck Sales sets the strategic direction and leads all new...Work at office
- Commercial Banker If you are customer-focused, enjoy building relationships, and collaborating with a wide spectrum of partners to provide strategic financial advice to businesses, a role as a Commercial Banker might be perfect for you. As a Commercial Banker in ...Local areaFlexible hours
Chase
Germantown, TN2 days ago $135k - $145k
Overview We are seeking a dynamic and results-driven Vice President, Sales to lead the sales efforts of a rapidly growing company specializing in private-label clothing. This hands-on sales leadership role carries a quota, generates leads, and builds lasting relationships...Base plus commissionFull timeRelocation- ...meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional...Local areaFlexible hours
Next Frontier Capital
Germantown, TN5 days ago - Job Description Job Description Associate VP of Construction Services Allworld Project Management (AWPM) is an Engineering & Construction Project Management Firm on a mission “to exceed client's expectations by delivering value added solutions one task at a time...Full timeContract workFor contractorsWork at officeFlexible hours
ALLWORLD PROJECT MANAGEMENT LLC
Memphis, TNa month ago - ...in Financial Services & Insurance VP Internal Audit About the Role Sedgwick is seeking a seasoned and highly effective Vice President, IT Internal Audit to help lead and advance the Company’s technology audit and assurance capabilities. Reporting to the Global...Local areaRemote work
Sedgwick
Southaven, MS5 days ago - ...Vice President, AI Engineering, Enterprise About the Company Technology-driven organization providing risk & integrated business solutions Industry Insurance Type Privately Held, Private Equity-backed Founded 1969 Employees 10,001+ Categories...
- ...for assistant, associate, and full members, respectively). Each clinician scientist is also provided with a recurring research cost center that is renewed annually in perpetuity, ensuring long-term stability for program development. Start-up packages, including...Permanent employmentFull timeWeekend workWeekday work
St.Jude Children´s Research Hospital
Memphis, TN2 days ago - ...operational success and measurable outcomes. Become primary point of contact for payers. Initiate, implement and modify payer strategy in... ...of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing...Contract workCasual workWork at officeAfternoon shift
- ...Job Summary The Vice President of Information Technology (IT) Architecture report to the Senior Vice President of IT Operations and is primarily responsible for designing and implementing forward thinking solutions around enterprise and property architecture. Applying...Full timeWork at office
MAA
Germantown, TNa month ago - Methodist Le Bonheur Healthcare in Memphis seeks a strategic VP of Payer Relations to shape and execute a system-wide payer strategy, lead all payer engagements, and drive value-based care initiatives for clinical excellence and financial sustainability. The role requires...
- Job Title: Survey Crew Chief Work Location: Atlanta, GA Salary: Based on experience and will be discussed with manager in interview Duties/Responsibilities : Utilizing data collectors, robotic total stations and GPS equipment. File transfers...Work at officeLocal areaRemote work
Accura Engineering & Consulting Services, Inc.
Memphis, TN3 days ago - Job Description Job Description Company Description DCS Asset Maintenance is a family owned and operated business with treating all employees like family at the core of our values. Our employees provide innovative, safe, and high-quality infrastructure/maintenance...Contract workFor subcontractor
DCS Asset Maintenance
Memphis, TN18 days ago - ...Greater Memphis Chamber President/Chief Executive Officer The Greater Memphis Chamber is the primary business and economic development organization for the tri-state Greater Memphis region, serving as a platform for private-sector leadership, public partnership, and...Local areaAfternoon shiftEarly shift
The Pace Group
Memphis, TN2 days ago - About the Opportunity Are you a natural leader with a passion for building strong teams? Do you dream of owning a profitable business while making a meaningful impact on the health and safety of your community? It’s time to Come Clean! We are thrilled to bring our innovative...
Clean Air Lawn Care
Memphis, TN2 days ago - ...share a richer understanding of one another and the world around us. MoSH consists of the Pink Palace Museum, the Lichterman Nature Center, the Coon Creek Science Center, and other historical properties. We inspire discovery through collecting, preserving, and...For contractorsAfternoon shift
Museum of Science & History
Memphis, TN2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Contact Centers. Be the first to apply!
- vice president of digital marketing Memphis, TN
- vp project management Memphis, TN
- vice president nursing Memphis, TN
- vp Memphis, TN
- vice president finance Memphis, TN
- investment banking vice president Memphis, TN
- vice president data analytics Memphis, TN
- vp procurement Memphis, TN
- vice president security Memphis, TN
- vice president supply chain Memphis, TN