ITT Program Manager

Summary

This position is located in the Recreation Division, Morale, Welfare and Recreation Department at Naval Ordnance Test Unit, Cape Canaveral, Florida. The purpose of this position is to serve as the Program Manager of the Information, Tickets and Tours (ITT) Office, providing leisure activity opportunities for personnel within civilian community.

Learn more about this agency

Duties

Help

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

MAJOR DUTIES AND RESPONSIBILTIES:

As the Program Manager of the ITT Office, the incumbent:

• Manages the overall operation of the ITT Office, including resale responsibilities, consisting of the following: control and accountability for approximately $250,000 of prepaid tickets for Central Florida attractions as well as $100,000 plus in consignment tickets for local attractions and entertainment facilities.
• Contacts attraction/entertainment facility ticket outlets and negotiates "best price," completes required administrative paperwork, conducts inventory of tickets upon receipt and on a monthly basis. Issues tickets and cash fund drawer to employees at the ITT Office for resale to all eligible patrons.
• Conducts surveys as necessary to ascertain needs and patron requests.
• Plans, schedules, coordinates and provides transportation for special and recurring activities, such as weekend trips to attractions, special historic and cultural tours, leisure events such as exhibits, art and talent shows, etc. Solicits volunteer services to promote activities that could not otherwise be scheduled without such assistance.
• Has responsibility for the maintenance, security and sanitation of the ITT Office and equipment.
• Write news releases and is responsible for other publicity relative to the promotion of activities within individual area of responsibility.
• Prepares budget requirements for submission to immediate supervisor for approval. Recommends additional budget requirements for new leisure activities and insures that program emphasis is on those activities most appropriate to the interests of the population served.
• Supervises sufficient NAF personnel, plans and schedules work assignments to insure efficiency and economy of operations. Interviews and selects new employees, evaluates job performance, recommends reassignments, awards, disciplinary actions and terminations, resolves employee problems, provides all necessary training, and approves/disapproves leave and absences from work.
• Performs other duties as assigned.

Requirements

Help

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess the following:

• Knowledge of the goals, principles, methods and techniques of recreation, which form a foundation for the practical application of such knowledge as it, applies to leisure activity recreation programs.
• Program planning and leadership skills needed to devise and carry out recreation programs that will stimulate and maintain the interest of participants, including the understanding of the interests and motivations of individuals and groups.
• Ability to meet and deal effectively with the general public, including all age groups. Skill, tact, compassion and understanding in dealing with patrons and in responding to customer complaints, considering situations on an individual basis while effectively working within the framework of existing rules and regulations to resolve problems satisfactorily.
• Ability to promote recreation programs through the written or spoken work, using all available media and promotional sources, and/or through public appearances.
• Knowledge of procedures in dealing with outside vendors, utilizing contracts and in purchasing techniques. Skill in developing budgetary requirements, including quarterly, annual and out-year needs to meet the requirements of the ITT Office.
• Skill in effectively managing financial and physical resources used in this particular segment of the overall recreation program. Knowledge of current marketing procedures used in the day-to-day operation of recreation activities.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service.
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

Applicants can qualify based on education OR experience OR a combination of both. If qualifying based on education, applicants must submit transcripts showing degree awards and course work.

A bachelor's degree in Recreation, Marketing, Business or a closely related field.

OR

At least three years of relatable work experience as described in qualifications

OR

Combination of both education and experience.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

• Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance

Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing date.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to View email address on click.appcast.io to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

This is a regular full-time position with the following benefits: (No enrollment waiting period - immediate enrollment and coverage available)

• Annual Leave - 13 Per Calendar Year (based on percentage earned each pay period) (Must be onboard 90 days before using annual leave - Usage is allowed the first pay period after the 90-day mark is achieved).
• Sick Leave - 13 Per Calendar Year (based on percentage earned each pay period)
• Paid Holidays - 11 Per Year
• Medical (vision included) and Dental Insurance
• NAF Retirement Plan
• 401K Savings Investment Plan with employer match up to 3%
• Long Term Disability Plan
• Basic life insurance with optional life and spouse/dependent coverage
• Medical savings account (FSA)
• Access to Morale, Welfare & Recreation Programs to include Golf Courses, Marinas, Gyms/Fitness Centers, Bowling Centers, Restaurants, Discounted Tickets and Travel options and shopping privileges at the Navy Exchange!

Review our benefits