Customer Service Representative

Job Description

Job Description

Note:

• The position is Onsite ( No Remote work ).

Position Details:

• Position: Customer Service Representative

• Industry: Banking/Financial Services

• Job duration: 12 months ( Possible Extension/Conversion )

• Location: Pennington, NJ 08534 ( Onsite - No Remote work )

• Training Schedule: Monday - Friday (9 AM - 5:30 PM EST)

• Post-Training / Work Schedules:

• M - F (8:25 AM - 4:55 PM EST)

• M - F (9 AM - 5:30 PM EST)

• M - F (9:30 AM - 6 PM EST)

• M - F (10 AM - 6:30 PM EST)

• M - F (10:30 AM - 7 PM EST)

• Pay Range: $20-21/hour

Day-to-Day Responsibilities:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at the point of call.

• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.

• Manage risk by accurately authenticating clients, fully adhering to policy/procedures, and proactively identifying and escalating potential risk.

• Navigate through multiple applications and tools to understand policy/procedures, gain clarity on various products/services and research, and resolve issues with client accounts.

• Display passion and commitment, and deliver an experience that improves our customer's financial lives.

Required Skills:

• Prior Customer Service / Contact Center / Call Center Experience.

• MS Office Applications.

• Strong verbal and written communication skills.

• Strong attention to detail and accuracy.

• Good problem-solving and organizational skills.

• Basic computer skills and ability to navigate multiple systems.

• Reliable attendance and punctuality.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.