Commercial Collections Specialist

Location:

4224 Ridge Lea Road, Amherst New York

We are not your typical Collections team!

At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more. In this role, you will spend 90% of your day on the phone, helping our clients to bring their accounts to active and offer solutions.

Training: On-site 100% for the first 3 weeks.

Location: Hybrid - Amherst NY - In-office 2 days per week. after training (Wednesday and Thursday).

Hours: Schedules are between 8:00am and 9:00pm ET

Equipment is provided. Customer service skills, such as compassion and empathy, are essential to success in this role.

JOB SUMMARY

A Specialist on the Commercial Collections team engages with commercial clients via phone to resolve account delinquencies and provide professional, solutions-oriented service.

ROLES AND RESPONSIBILITIES

• Communicate with clients primarily by phone to help resolve account delinquencies

• Provide courteous and effective service, offering solutions to bring accounts current

• Handle high transaction volumes accurately and efficiently

• Meet established production goals and deadlines

• Manage and diffuse challenging client situations independently

• Collaborate as part of a team and assist in training new staff as needed

Requirements and Preferred Qualifications

• High School Diploma or GED equivalent is required

• Minimum 1 year of customer service experience is required

• Excellent verbal and written communication skills

• Strong interpersonal and leadership abilities

• Ability to work independently and as part of a team

• Proficient in handling pressure and meeting deadlines

• Analytical skills for research and problem solving

• Exceptional attention to detail

• Demonstrated ability to handle multiple tasks accurately

• Previous experience training or mentoring others is a plus

• Adaptability to changing environments

This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/31/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io.

#LI-Hybrid

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.