Collection Specialist

TruNorth Resolution Group LLC

Williamsville, NY

Benefits:

Bonus based on performance

Company parties

Opportunity for advancement

Paid time off

Training & development

Position Overview

We are seeking a motivated and professional Collections Specialist to join our team. This role focuses on communicating with consumers, negotiating payment arrangements, and resolving accounts while maintaining compliance and professionalism on every interaction.

Key Responsibilities

Contact consumers regarding outstanding accounts

Negotiate payment arrangements and account resolutions

Maintain professionalism on all calls

Document account activity accurately in our system

Meet daily, weekly, and monthly performance goals

Work collaboratively with team members and leadership

Qualifications

Previous collections experience is a plus (not required)

Strong communication and active listening skills

Ability to de-escalate situations and find solutions

Comfortable working in a goal-driven environment

Basic computer and data entry skills

Reliable, motivated, and team-oriented

Compensation & Incentives

Competitive hourly wage based on experience

Highly competitive performance incentives

Bonus structure integrated with the Zizo platform

Daily performance-based games and incentives

Opportunities for advancement and career growth

Apply

Vacancy posted 3 days ago

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