Retail Shift Leader

Responsibilities Provide assistance to store management in supervising and facilitating the daily operations of the store Oversee the responsibilities of the Store Manager in the absence of SM or ASM Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed Provide direction, guidance, and instruction to all store associates as required Ensure store conditions are consistently upheld to established standards Assist in ensuring staffing levels adequately meet business needs, only when requested Be the sales and customer service leader/role model in the absence of SM/ASM Greet and assist customers in a way that models exemplary conduct to other staff Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift Achieving sales target and store-level KPI’s Ensuring employees on shift are actively pursuing sales goals Oversee and assist in inventory management and be accountable for the inventory processes on shift Requirements Must have valid SellSafe Certification Completion of high school and college/CEGEP/vocational or technical training required Demonstrated sales and service orientation required Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred A valid First Aid certification is considered an asset Excellent time management and prioritizing skills required Demonstrated ability to train and motivate staff required Skills to monitor and lead by example as required Basic office administration skills required High level of proficiency with Microsoft Office productivity suite Highly effective teamwork skills Able to effectively communicate both verbally and in writing with individuals at all levels of the organization Strong customer service and troubleshooting skills A well‑defined sense of diplomacy Excellent teamwork and team‑building skills Thorough understanding of applicable health and safety legislation A professional, responsive, and positive work attitude is essential Ability to work nights, holidays and weekends and different locations Core Competencies Demonstrates strong leadership in retail operations, ensuring adherence to health and safety regulations while achieving sales targets. Proficient in staff training, customer service excellence, and effective communication across all organizational levels. #J-18808-Ljbffr Jobtailor