Intimissimi Store Manager at its Willowbrook, NJ - IX87 location

THE ROLE The Store Manager is a people and business-oriented profile, which is the key reference point for the store team and will be responsible for overseeing the efficient operations of the store. Our Store Managers always lead their teams by sharing their passion for client service and expertise in fashion. With a people-oriented mindset, Store Managers strive to effectively train and develop their teams to become future leaders. LIFE OF THE STORE MANAGER The Store Manager sets the tone for the store team and is crucial in creating a memorable in‑store experience that builds lasting relationships with customers and solves their lifestyle needs. This role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development. The Store Manager approaches challenges with an innovative mindset and sees the big picture executing the mission with a positive attitude and great professionalism. Be a mentor for your team! You always demonstrate Oniverse’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic! OPEN MINDED: Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapting to ever‑changing trends, ensuring a personalized shopping experience. AUTHENTIC: Be real! Honesty is key and always working together with integrity. Store Managers embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long‑lasting relationships with guests and colleagues. We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion, and Equity for all team members and guests. PASSIONATE: Share your excitement and promote brand loyalty with guests and store team. As a Store Manager you have firsthand experience with new fashion collections and can share newness with all guests. Your goal is ensuring each guest has a memorable experience in our shops. DYNAMIC: Store Managers thrive in a fast‑paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests’ inquiries and requests, supporting with visual updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and an efficient environment for colleagues. TEAM PLAYER: We are all in this together! Our Store Managers believe in teamwork through all day‑to‑day activities to ensure high quality experience for guests but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Intimissimi means lending a helping hand to colleagues, being a mentor for new colleagues, and creating a unified and motivated network that delivers high‑quality guest experience. PRAGMATIC: You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures. KEY RESPONSIBILITIES Ensure compliance with company policies and procedures. Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided. Enforce exceptional customer service, maximizing and expanding customers’ portfolio utilizing your ability to multi‑task projects in a dynamic, fast‑paced work environment. Ensure clients follow‑up by the sales team, with customized proposals specifically tailored for their needs. Achieve and exceed personal sales and productivity goals agreed upon with the District Manager. Always represent the brand’s standards for a high‑level customer experience. Be a mentor for your team, inspiring and leading them through product knowledge and brand awareness. Proactively follow current competitors and fashion trends. Attract, recruit and retain a high‑performing team in an inspiring work environment. Promote brand awareness, establish store presence and capture competitive market share through community outreach and company‑sponsored events. OPERATIONS Oversee the processing of daily incoming and outbound merchandise requests and shipments. Implement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segment. Manage and support stock levels through direct communication with the District Manager to maintain a high sell‑through as well as alignment with new product launches. Able to successfully operate our POS system, conduct email, opening and closing procedures. Maintain store cleanliness by ensuring the sales floor, fitting rooms, cash desk area and backroom areas such as bathrooms and stockrooms are well‑maintained. Daily cleaning tasks include dusting and cleaning shelves, furniture, fixtures and decor; cleaning doors, window glass, mirrors; picking up and emptying trash cans and garbage; sweeping and mopping hard floors; wiping and sanitizing sinks, countertops, shared common areas and equipment. PERFORMANCE MANAGEMENT Train and communicate current collection knowledge to all team members to ensure they are fully educated on brand guidelines and season strategy. Utilize fashion expertise to inspire others and build collaborative partnerships in a team‑focused environment. Support the team in maintaining the visual and housekeeping standards of the store. Conduct coaching and counseling sessions with the team to review performance and provide constructive, timely feedback. Oversee performance check‑in process for all store employees and establish individual goals. Identify and create action plans for team members in collaboration with the District Manager. Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees. Communicate company set KPIs and identify strategies to ensure performance standards are met. Assist with store events: participate in the planning and execution of promotional events, product launches, and other initiatives to drive foot traffic and boost sales. TEAM DYNAMIC Liaison between key holders and assistant managers to ensure customers experience high‑quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals. Provide training to key holders and assistant managers which may include cross‑department functions. Based on your experience with Intimissimi and performance, you may be selected to support new store openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test. Participate in nationwide contests within other Intimissimi locations to show our team spirit. CAREER DEVELOPMENT OPPORTUNITIES All Store Managers get the chance to learn new skills daily. We believe in hands‑on experience training in different store functions to develop an entrepreneur mindset and spirit, such as guest experience, basic store operations, business acumen, visual merchandising, stock management, and much more! Be a part of the Oniverse story and make your mark! QUALIFICATIONS Eligibility to work in the US for any employer. High School graduate or equivalent. Minimum 4 years of experience in customer service and contemporary retail industry preferred. Strong verbal and written communication skills. Commitment, being self‑motivated and goal oriented. Problem solving. Ability to work a flexible schedule, including nights, holidays and weekends. People person: Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with guests for the best shopping experience. Able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance including climbing a ladder and use a step stool. COMPENSATION & BENEFITS PACKAGE Base salary, plus monthly bonus based upon budget achievement, store volume and location. Medical Insurance. Pet Insurance. Paid Time Off. Paid Parental Leave (must meet eligibility requirements). 401(k) matching. Pre‑Tax commuter benefits for transit and parking (depending on City/State). Sign on Bonus. Referral bonus. Employee Discount. Free Uniform, and so much more! #J-18808-Ljbffr Oniverse