Sales Support Representative Varsity Performing Arts (VPA)

Sales Support Representative Varsity Performing Arts (VPA)

Varsity Spirit is seeking a Sales Support Representative Varsity Performing Arts (VPA) to join our team. This role serves as a key partner to the VPA Sales organization, providing exceptional internal sales support that overlaps the management of customer orders from entry through fulfillment. The Sales Support Representative acts as the primary liaison between Sales and cross-functional teams to ensure seamless customer experience, timely order execution, and operational excellence.

This position is instrumental in supporting sales growth by allowing Sales Representatives to focus on building customer relationships while ensuring orders are processed accurately, issues are resolved proactively, and customers receive best-in-class service.

As a Sales Support Representative, you will:

• Serve as the primary internal support partner for the VPA Sales Team.
• Manage the complete lifecycle of customer orders from submission through shipment.
• Act as the communication hub between Sales, Design, Product Development, Production, Customer Service, and other internal departments where applicable.
• Build strong relationships with Sales Representatives by providing timely updates, resolving issues, and identifying solutions that support customer satisfaction.
• Drive operational excellence through process improvements, collaboration, and proactive communication.
• Serve as the primary internal liaison for assigned Sales Representatives and sales regions.
• Respond to inquiries from Sales and internal partners regarding products, orders, timelines, and processes.
• Provide timely updates regarding order status, production timelines, artwork, and customer requests.
• Support Sales Representatives by navigating internal processes and identifying the appropriate resources to resolve customer needs.
• Maintain a thorough understanding of products, sales programs, order processes, and company policies.
• Escalate complex issues when appropriate while maintaining ownership through resolution.

Cross-Functional Collaboration

• Partner with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to facilitate successful order fulfillment.
• Communicate production updates, potential delays, and recommended solutions to Sales.
• Assist with special projects and department initiatives as assigned.
• Participate in ongoing cross-training to strengthen organizational knowledge and support business needs.

Continuous Improvement

• Identify trends in customer inquiries and internal processes.
• Recommend improvements that enhance efficiency, communication, and the overall customer experience.
• Support implementation of new tools, systems, and process enhancements.

Qualifications

• Exceptional customer service mindset with a commitment to supporting internal and external customers.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong attention to detail and follow-through.
• Self-motivated with excellent problem-solving skills.
• Ability to build collaborative relationships across departments.
• Positive attitude with a team-first mentality.
• Ability to adapt to changing priorities while maintaining accuracy.

Education/Experience

• Previous experience in customer service, sales support, account management, or order management.
• Experience supporting field sales organizations preferred.
• Experience within the performing arts, music, apparel, or custom products industry is a plus.
• Bachelor's degree preferred but not required.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for long periods of time. Repetitive movement of the body is required on a regular basis.
• The position requires lifting of no less than 15-50 lbs. on a regular basis from floor to waist. Finger and hand dexterity and ability to read text on a screen. Must be able to tolerate working in a non-climate-controlled environment.

Our Values

• Service - We lead with heart. We champion community.
• Passion - We love what we do. It fuels our purpose.
• Integrity - We do what we promise. We own our actions and decisions.
• Respect - We earn it by giving it. Because everyone deserves it.
• Innovation - We never stop striving to be better. For ourselves and our community.
• Transparency - We are committed to openness and honesty in everything we do.

Our Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.