Relationship Banker

Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients and having deep conversations to understand their financial goals. Responsibilities Execute the bank’s risk culture and strive for operational excellence Build relationships with clients to meet financial needs Follow established processes and guidelines to act in the best interest of clients and the bank, adhering to applicable laws and regulations Grow business knowledge and network by partnering with experts in small business, lending, and investments Manage financial center traffic, appointments, and outbound calls effectively Drive the client experience Manage cash responsibilities Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and focus on results Collaborates effectively and builds and nurtures strong relationships Passionate and committed to delivering an experience that improves clients’ financial lives Confident in identifying solutions for new and existing clients based on their needs Communicates effectively and confidently with all clients Ability to learn and adapt to new information and technology platforms Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking) Applies strong critical thinking and problem‑solving skills to meet clients’ needs Adheres to established processes and guidelines and all applicable laws and regulations Efficiently manages time and capacity Focuses on results while acting in the best interest of the client Flexible to work weekends and/or extended hours as needed Desired Qualifications Experience in financial services and knowledge of financial services industry, products and solutions One year of demonstrated successful sales experience in a salary‑plus‑incentive environment with individual sales goals Six months of cash handling experience Bachelor’s degree or business‑relevant associate degree (business management, business administration, or finance) Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr Bank of America