Network Operations Center Technician

Description The Network Operations Center Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers. Description The Network Operations Center Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers. Requirements Serve as the first point of contact for customers, partners, and vendors in the event of an outage Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for regional fiber optics company Analyze data to resolve network problems Able to professionally, promptly, and consistently keep all stakeholders informed Provide documentation, notation, and updates from start to finish of opened tickets Effectively and regularly communicate outages to other departments, vendors, and customers Works closely with the Engineering Department and partner companies during maintenance windows Perform inventory duties Career growth opportunities: engineering, network technician, and outside plant Coordinate projects with other teams Qualifications Above average written and verbal communication skills Ability to organize and prioritize multiple tasks/assignments Customer facing communication required Willingness to increase network knowledge Ability to professionally resolve customer complaints and escalation issues Good Time Management Skills Additional Information Work Location: In Office – This is not a remote or work-from-home position College students are encouraged to apply Must have valid driver’s license #J-18808-Ljbffr