Service Manager

Job Title

To have a principal role in developing, coordinating, and supporting overall service department operations, sales activities, systems, team members, and related functions.

Our Values

Faith: Our foundation is faith. In everything we do, we do the right thing. Service: Our standard is service. Our customers receive uncommon service in every experience. Family: Our team is family. Everyone matters here, and this company matters to all of us.

Key Roles

• Lead, Manage, and Accountability (LMA)
• Profit & Loss
• Processes & Systems
• Training & Development
• Safety

Essential Duties

• Oversee the daily operations of the service department.
• Develop and execute all department growth goals.
• Create personal development plans for team members.
• Build, develop, and solidify relationships with all customers and team members.
• Develop a master plan for increasing the efficiency of our systems and job processing.
• Build knowledge in all aspects of service operations including but not limited to repair orders, invoicing, estimating, warranty processing, repair procedures, etc.
• Develop a team to carry out all needed service-related needs and functions for both shifts.
• Utilize and develop the Fusion operating system and other technologies to its full capacity to maximize department efficiency and profits.
• Establish a technician recruiting program.
• Develop and coordinate a technician training plan and system.
• Lead and manage company safety culture program.
• Promote technician productivity and general morale through verbal communications and assistance with production related needs.

Required Skills/Abilities

• Servant Leadership – leading by example and with humility
• Strategic Thinker – developing and executing strategic plans
• Big Picture Mindset – ability to understand the entire business
• Business Development – aptitude toward strengthening and growing the business
• Strong Communicator – ability to effectively cast vision for the department
• Team Builder – exceptional skills in developing and growing teams
• Financial Acumen – steward and understand finances well
• Relationship Focused – natural ability to connect with others

Education and Experience

• Education - This position requires a college degree or equivalent with 3 to 5 years of industry related experience and/or training as a plus.

Physical Environments

• Noise levels are moderate to high at times.
• The physical exertion is light to moderate, occasionally lifting and or moving up to 50 pounds.
• Employee must be able to sit or stand for long periods of time in an office and shop environment

Our Benefits

• Competitive Salary
• Quarterly Profit Share
• Paid Time off and 9 Paid Holidays
• Medical, Dental & Vision Insurance
• Matching 401K (Retirement Planning)
• Prescription safety glasses and workboots program
• No weekends