Field Service Technician

Field Service Technician

Join Ecolab's team and help create a world in which we all thrive. Our Institutional team enhances customer success in sectors like hospitality, foodservice, long-term care, commercial, education, and government by focusing on satisfied guests, protected reputations, and efficient operations. Committed to building lasting relationships, we leverage our industry expertise and science-based guidance in cleanliness, food safety, and public health. Through our collaborative partnerships, we empower customers to elevate their service and ensure the highest safety standards.

Ecolab is seeking a Field Service Technician to join our team in the Charlotte, NC market. In this field-based service role, you will deliver consistent, high-quality customer program execution through reliable service, installations, maintenance, and issue resolution. You will support customers across Institutional business segments, help ensure Ecolab Brand Standards are met, and partner with sales and service teams to deliver an enhanced customer experience and measurable customer outcomes.

How You'll Make an Impact:

• Provide service-intensive support to customers across the market, including aligned and centralized customers
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems
• Complete emergency service requests, equipment changeouts, and other planned and unplanned work orders reliably and efficiently
• Evaluate account conditions during each visit and proactively take action to help ensure customers meet Ecolab Brand Standards
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle, maximize effectiveness, and support first-time fix performance
• Complete accurate and timely documentation for all work performed
• Communicate Ecolab's total value to customers and strengthen customer relationships
• Partner with sales, distribution, and service teams to improve responsiveness, reduce friction, and deliver a consistent customer experience

Position Details:

• This is a field-based position and may require travel to the following locations and surrounding areas: Charlotte, Concord, Huntersville, Gastonia, NC and Rock Hill, SC

Work Schedule: Wednesday - Saturday OR Sunday - Wednesday, 10-hour shifts between 10am - 10pm, local time. Schedule is based on business needs at time of hire.

What's Unique About This Role:

• Access to best-in-class resources, tools, and technology
• Thrive in a company that values a culture of safety, including top-notch safety training and personal protective equipment
• Paid training where you will develop the technical and customer skills needed to succeed in the role
• Receive a company vehicle for business use
• Build expertise in maintenance, troubleshooting, installations, Ecolab products, equipment, and customer programs across Institutional business segments
• Work in a team-based operating model with clear role ownership and strong partnership across sales and operations

Minimum Qualifications:

• High School Diploma or equivalent
• 2 years of service-related experience, such as maintaining, troubleshooting, and installing equipment
• Position requires a current and valid Driver's License with no restrictions
• No Immigration Sponsorship available for this position
• Availability to work overnight shifts and provide emergency call assistance which may occur at night, on weekends and over holidays

Physical Requirements of Position:

• Lifting 75 lbs
• Pushing/pulling
• Standing/bending/stooping
• Working in confined spaces
• Distinguishing color (tools may be accommodated)
• Driving a company vehicle as required to perform job duties

Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.

Preferred Qualifications:

• Associate's degree or other advanced education or certifications
• Previous mechanical problem-solving experience, such as plumbing, electrical, HVAC, or equipment repair, in industries related to foodservice, laundry, housekeeping, hospitality, long-term care, and/or pool and spa

What's in it For You:

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Annual or Hourly Compensation Range:

The total compensation range for this position is $55,700 - $83,700, which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program, on-Site childcare and fitness facilities may be available at select Ecolab locations. Click here for additional benefits information. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.