Bilingual Customer Experience Specialist

LHH Recruitment Solutions is seeking a Bilingual Customer Experience Specialist to join a growing team in La Mesa, San Diego. This role is ideal for a customer-focused professional who is comfortable working in a fast-paced environment and handling a high volume of inbound calls, emails, and customer inquiries. The ideal candidate will be fluent in English and Spanish and have strong communication and problem-solving skills.

Responsibilities:

• Handle a high volume of inbound customer calls and provide professional, timely assistance
• Respond to customer questions and resolve issues while maintaining a positive experience
• Communicate with customers in both English and Spanish
• Accurately enter and update customer information in internal systems
• Document customer interactions and follow established procedures
• Escalate complex issues to the appropriate team members when needed
• Maintain a professional and customer-focused approach in a fast-paced environment

Qualifications:

• Bilingual in English and Spanish, both written and verbal
• 1+ year of customer service or call center experience preferred
• Strong verbal and written communication skills
• Comfortable handling a high volume of calls and multitasking
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office and the ability to learn new systems quickly
• Reliable, professional, and customer-focused

Assignment Details:

• Contract role until end of March
• Onsite
• Located in La Mesa, San Diego
• Compensation: $24.00 per hour
• Monday- Friday 8:00am-5:00pm PST

If you meet the qualifications and are interested in this opportunity, please apply now we are conducting interviews immediately!

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The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance