Product Manager; Business Banking Lending Account Management

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Business Banking, you will oversee key account management capabilities and continuous improvements for Business Banking customers who access lending products and manage their account activities. This role owns the customer-facing digital servicing experience across core journeys (e.g., payments, advances, communications, and self-service), partnering with Technology, Design, Operations, and Risk/Controls to improve discoverability, reduce friction, and deliver measurable improvements in experience, containment, and servicing efficiency.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Define, prioritize, and deliver end-to-end customer journeys for Business Banking loan account management, including payments, advances, account activity, and self-service servicing actions.
• Drive improvements that make key actions and information easier to find and complete (navigation, content clarity, information architecture, in-product guidance, and contextual help).
• Own digital enhancements for payment scheduling/execution, payment issue resolution, and advances experiences, including status visibility and confirmation flows.
• Lead improvements to communications (in-app messaging, notifications, alerts, statement/document access, and preference management) to increase clarity, timeliness, and actionability.
• Define and track KPIs such as adoption, task completion, customer satisfaction, containment/deflection, time-to-resolution, contact drivers, and defects/incidents impacting the digital experience.
• Ensure solutions meet operational readiness and control expectations; partner with Operations and Risk/Controls on exception handling, disclosures, auditability, and issue resolution processes.
• Partner with Technology and Design through discovery, journey mapping, prototyping, iterative testing, and delivery; coordinate UAT, release readiness, and post-launch monitoring.

Required qualifications, capabilities, and skills

• 5+ years of product management experience in digital customer experiences, servicing, or account management.

• Demonstrated ability to deliver customer-facing journeys end-to-end with measurable outcomes.

• Strong partnership skills with Technology, Design, and Operations; comfort driving prioritization and trade-offs

• Experience defining requirements (epics/stories/acceptance criteria) and managing a backlog against a roadmap.

• Data-driven mindset with experience using analytics and customer insights to guide decisions.

• Experience with Business Banking lending/loan servicing and/or digital payments/advances journeys.

• Advanced knowledge of the product development life cycle, design, and data analytics

• Familiarity with digital communications/notifications, discoverability/content improvements, and delivery in a regulated environment.

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.