Sports Coordinator/Manager on Duty

Job Description

Job Description

Sports Coordinator / Manager on Duty (MOD)Position OverviewThe Sports Coordinator / Manager on Duty (MOD) is a shared position supporting both the Sports and Membership/Operations departments. The position is responsible for coordinating sports programs and providing exceptional member and guest service while serving as the lead staff member during assigned MOD shifts.Sports Responsibilities - Up to 20 Hours/WeekPlan, schedule, and coordinate sports leagues, practices, clinics, camps, and special events across multiple sports.Recruit, train, schedule, and supervise coaches, referees, scorekeepers, contractors, and seasonal staff.Coordinate facility and equipment setup, ensuring fields, gymnasiums, and program spaces are safe and ready for use.Maintain equipment inventory and report safety or facility concerns.Provide excellent customer service to participants, parents, members, and guests; respond to questions and resolve program or game-day concerns professionally.Ensure programs follow applicable league rules, safety procedures, and emergency protocols.Maintain appropriate first aid supplies and respond to emergencies as needed.Manage the Sports Department budget, including equipment, contractors, seasonal staff, program revenue, and other assigned budget items.Perform other duties as assigned.Manager on Duty Responsibilities - Up to 20 Hours/WeekGreet and assist members, prospective members, and guests, providing a welcoming and professional experience.Support front desk and membership activities as needed, including answering phones, checking members into the facility, and providing tours to prospective members.Serve as the point person for daily program and room setups, ensuring spaces are prepared on time.Conduct regular building rounds to monitor safety, security, cleanliness, and overall facility conditions.Serve as the lead staff member during emergency situations and follow the Emergency Response Plan.Maintain a working relationship with Security and report suspicious activity, unattended packages, or other safety concerns.Respond promptly and professionally to member questions and concerns, escalating issues to the appropriate department director when necessary.Remain in the facility and fully available throughout the assigned MOD shift.Assist with maintaining the overall cleanliness and appearance of the facility.Perform other duties as assigned.Qualifications & SkillsHigh school diploma or equivalent required. A degree in sports management, recreation, physical education, or a related field may be helpful but is not required.Experience coordinating or managing adult or youth recreational sports programs preferred.Strong leadership, communication, listening, and problem-solving skills.Exceptional customer service skills with the ability to interact positively and professionally with members, guests, staff, volunteers, and participants of all ages.Ability to handle difficult situations with diplomacy, professionalism, and appropriate judgment.Ability to learn and navigate basic computer and membership/program software.Dependable, punctual, and able to work independently.Positive, energetic attitude and a genuine interest in sports and recreation.Flexibility to work evenings, weekends, and game-day events.Ability to respond quickly and effectively to safety and emergency situations.Position StructureThis is a shared position between the Sports and Membership/Operations departments, with an anticipated schedule of up to 20 hours per week supporting Sports and up to 20 hours per week supporting Operations.