Access Coordinator

Experience Required

1 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

20

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Job Description:

Hours: Monday, Wednesday, Thursday and Friday, 9:15 am - 2:15 pm

ESSENTIAL JOB FUNCTIONS

Demonstrating high-level customer service skills,professional etiquetteand service excellence, provides telephone screening for individuals whoutilizeSCS Access.

Determinesclient eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable.

Obtainsall informationeffectively and efficiently (i.e.,demographic,and clinical information)and recordsaccuratelydocumentation in the electronic database.

Demonstrates knowledge and competency in effective triage and intervention, ensuring thatappropriate referralsareprovided,andfollow-upis made to verify that connection.

Effective routes/ transitionstoCIC/Crisis team and/oridentifiedprogram needs asappropriate.

Promotesa departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.

Ensures compliance withalldefinedorganization andAccess standards.

Adheres to all department and organization requirements as defined.(i.e.- completes annualtrainings, attendsteam meetings, in-service training, and other quality assurance training, etc.)

Performs other duties as assigned.

EDUCATION

High School Diploma/ GEDrequired.

Bachelor's degree inPsychology, SocialServices,Human BehaviorServicesor a related fieldof studypreferred.

EXPERIENCE

One (1) year of experience in a health care customer service or call center settingwithbachelor'sdegree(or)Three years (3)years ofhealth care customer serviceorcall center settingwith High SchoolDiploma/GEDrequired.

High volume call centerexperience preferred.

Crisis counseling experiencepreferred.

Customer Relationship Software (CRM); Microsoft365/Teams/Cloud based software phone system (Example: Zoom Phone Now);Electronic Health Record (preferablyNetsmartmyAvatar)preferred.

Proficiencyin word processing/data entry skills,general computerknowledgeand associated skills arerequired.

Highly effective listening, retention,communication,and relay of essential informationskillsin asupportive, responsive, clientand servicefocusedenvironmentare essential.

REQUIREMENTS

Reliable, high speed internet connection. In circumstances in which the high-speed internet fails,working onsite isrequired.

COMPANY OR PERSONAL VEHICLE USAGE:No

PHYSICAL DEMANDS

Position has no unusual physical demands.

May involve modestly unpleasant situations such as offensive language from callers.

Time Type:

Part time

Seven Counties Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to r ace, color, national origin, gender, disability, s exual orientation, marital status, or protected veteran status.

Job Type

Part time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

JR-012134