Evening Hotel Guest Service Representative Full Time

Hotel Guest Service RepresentativeGuest Services RepresentativeJoin a 2026 USA Today Top Workplace Winner!Starting at $16.00/hour, experienced candidates may qualify for a higher wageFlexible availability required Monday to Friday; weekends and holidaysOpen to evening shifts from 3 pm to 11 pmThe Guest Services Representative position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the location.How You'll Make An ImpactThe Guest Services Representative provides courteous, prompt service to our guests by answering the property's phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experienceUses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipmentProvides highest level of service by anticipating, listening attentively, and responding promptly to guests' requests and complaints to meet and exceed guest expectationsQuickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenueTo Be Successful In This Role, You'll BringCustomer service experienceAccurate cash handling experienceStrong oral and written communication and interpersonal skills • Strong attention to detail, organization, and follow-up abilitiesPositive attitude, outgoing, friendlyAbility to work effectively and efficiently in a fast-paced settingWhy You'll Love Working HereCareer GrowthPersonalized career development and advancement opportunitiesLeadership training, mentorship, and educational assistanceOpportunities to grow across 35 hotels and our Corporate OfficeTeam Member PerksWorldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotelsReferral and incentive programs to earn additional rewardsPaid Volunteer Hours, recognition programs, and appreciation eventsHealth & WellnessMedical, dental, and vision coveragePaid Time Off, Paid Sick Time, and Employee Assistance ProgramHSA/FSA options, telehealth, wellness benefits, and moreFinancial BenefitsCompetitive pay with same-day pay options401(k) with generous company matchPerformance bonuses for eligible positionsReady To Grow With Us?Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.