Customer Service Officer

Looking for a role where no two days are the same and you’re right at the centre of the action? Cement Australia is on the lookout for a proactive, customer‑focused Customer Service & Scheduling Support Administrator to join our team at our Naval Base facility. This is a dynamic, fast‑paced role where you’ll sit right at the heart of operations, working closely with customers, coordinating deliveries, and partnering with logistics teams to keep everything running seamlessly. It’s a great opportunity to build hands‑on experience across both customer service and operational coordination, while making a real impact day‑to‑day. Roster Rotating 9-day fortnight Week One 6:00am - 3:00pm Week Two 9:00am - 6:00pm Saturday shifts on alternating roster Be the first point of contact for customers, managing inbound enquiries and orders Support delivery scheduling to ensure on‑time service and product availability Work closely with logistics, drivers and internal teams to keep operations running smoothly Maintain accurate records across CRM systems and support reporting Play a key role in resolving customer issues and improving service outcomes Contribute to a collaborative, fast‑paced logistics environment What You’ll Bring Strong communication skills with a customer‑first mindset Experience in customer service, logistics, administration or similar roles High attention to detail and ability to manage multiple priorities Confident using CRM/logistics systems and Microsoft Office (Excel, Outlook, Word) Strong organisational and problem‑solving skills Ability to work both independently and collaboratively within a team A proactive approach with the ability to adapt to changing priorities Why Join Cement Australia? Rotating 9‑Day Fortnight: Enjoy a balanced work schedule that supports your wellbeing, with a clear career trajectory and access to professional development opportunities. Supportive Culture: Be part of a collaborative, down‑to‑earth team that values connection, teamwork, and growth. Full‑Time Stability: Permanent role with on‑site parking. Be Yourself: Bring your authentic self to a diverse and dedicated workplace where we focus on achieving great results together. Paid Parental Leave: Enjoy 12 weeks paid leave for the primary carer and 1‑week paid partner leave to support your family and cherish special moments. Novated Leasing: Drive your dream car for less through our partnership with sgfleet, offering fantastic discounts on vehicles. Discounted Products: Renovating or a DIY enthusiast? Access exclusive discounts on concrete and quarry products to bring your projects to life. Who We Are Cement Australia has been at the heart of the nation’s infrastructure for decades, proudly standing as Australia’s leading supplier of cementitious products and services. With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia’s growing construction and infrastructure needs. But we’re more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions. At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work‑life balance and thrives on innovation. Together, we’re building a safer, healthier, and more sustainable future – driven by a shared commitment to excellence and our core values. What Else You Need to Know References, a pre‑employment medical and background check are part of the recruitment process. Cement Australia is an Equal Opportunity Employer. We welcome applications from Australian residents with valid working rights. #J-18808-Ljbffr Catholic Education Diocese of Rockhampton