HP Print Services Engineer - Remote

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Title: HP Print Services Engineer - Remote



Location: Remote
Duration: 6 Months

Hours: 8:00 AM 5:00 PM CST

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Job Description:

Key Responsibilities

• Serve as the technical subject matter expert and Level 3 escalation point for enterprise print services, supporting the Print Operations team, Fleet Manager, and other technical teams.
• Partner with HP engineers to implement, configure, and troubleshoot the HP print management platform and supporting infrastructure, including servers, network connectivity, VLANs, and integrations.
• Provide hands-on technical support throughout the HP deployment lifecycle, including Proof of Concept (POC), pilot, U.S. production rollout, and initial phases of the global rollout.
• Troubleshoot complex print, infrastructure, network, and print management platform issues, coordinating resolution with HP and internal technical teams as needed.
• Support and maintain the existing Ricoh print environment and Streamline NX platform during the transition to the new HP solution.
• Administer, monitor, and optimize the print environment using HP Web Jetadmin, HP Advance, HP Security Manager, Streamline NX, and related technologies.
• Monitor fleet health, availability, security, and compliance, partnering with Information Security and infrastructure teams to implement standards and remediate issues.
• Support printer discovery, onboarding, configuration, and migration activities associated with the global printer refresh.
• Provide technical expertise for secure printing capabilities, including print-anywhere and badge-based pull printing.

Top 5 Required Qualifications

• 5+ years of experience supporting and managing enterprise-scale print services, print management platforms, and supporting infrastructure
• Experience supporting large-scale printer refresh, migration, or print platform implementation projects
• Strong knowledge of enterprise printing, networking, infrastructure, and printer security/compliance best practices
• Hands-on experience with enterprise print management tools such as HP Web Jetadmin, HP Advance, HP Security Manager, Streamline NX, or comparable platforms
• Strong communication and stakeholder management skills, with the ability to independently troubleshoot complex issues and provide recommendations based on technical expertise

Preferred Technologies

• HP Web Jetadmin
• HP Advance
• HP Security Manager
• Ricoh Streamline NX
• Enterprise print/pull-print solutions, including badge-based secure print release

Required Education
Associate or bachelor's degree in Information Technology or a related field, or equivalent relevant experience

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.