Parts Manager

Role Summary The Parts Manager manages the parts operation in a safe and efficient manner, with the ultimate goal of satisfying customer’s replacement parts requirements. What to Expect in the Role Responsible for Parts Department Customer Satisfaction. Negotiates customer complaints to a satisfactory conclusion. Develops and implements a marketing plan and operating budget, and regularly submits progress reports to the Store Manager. Coordinates activities and cooperates with other departments to best serve the customer and the Company. Acquire and maintain adequate and productive staff in Parts Department. Direct activities of each member of the Parts Department. Orders parts, issues purchase orders and completes regular parts returns. Conducts periodic physical inventory. Expedites and ensures accuracy of parts orders for customers and the service department. Monitors and controls inventory levels. Monitors and controls expenses. Promotes and merchandises parts and accessory lines. Responsible for shortages and shrinkage in the parts department. What We Will Be Needing From You A Parts Manager must have a good understanding of the Lawn & Garden, Commercial, Turf and Farm industries and the parts needs of these customer groups. Must understand how to conduct business in a manner profitable for all departments and the overall Company. This position requires leadership, tact and knowledge, in order to achieve the respect and cooperation of customers and fellow employees. Must have a high school diploma or equivalent. Physical Demands/Requirements (Lifting, Bending, Stretching, etc.) Ability to lift and move up to 50 pounds as needed when rearranging boxes, documents and/or workspace equipment. Ability to sit for extended periods of time in front of a computer. Additional Information Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities #J-18808-Ljbffr ESP Enterprises Inc.