Manager, Accounts Receivable

Role Description

The Manager, Accounts Receivable leads and develops a team responsible for end‑to‑end Accounts Receivable and billing operations, ensuring timely and accurate reimbursement while meeting key performance metrics. This role drives operational excellence through team member development, policy implementation, audit oversight, and cross‑functional collaboration, while maintaining high standards of customer service, compliance, and patient‑center communication.

Qualifications

• High School Diploma or GED
• 5+ years of Healthcare Revenue Cycle experience
• 3+ years of progressive leadership experience
• Bachelor’s degree in business administration or related field (preferred)
• Strong leadership, judgment, and interpersonal skills
• Comprehensive knowledge of healthcare Accounts Receivable and revenue cycle processes
• Excellent communication, organizational, and customer service skills
• Strong attention to detail with demonstrated problem-solving and decision-making abilities
• Ability to maintain patient confidentiality and handle sensitive information appropriately
• Solid understanding of practice management systems; experience with Hospital EMR systems (Epic and/or eClinicalWorks preferred)
• Ability to communicate clearly with patients regarding medical, financial, and policy-related matters
• Ability to calculate patient responsibility, including deductibles and co-insurance, and interpret Explanation of Benefits (EOBs)
• Solid understanding of medical terminology, Current Procedural Terminology (CPT) and International Classification of Diseases (ICD) coding
• Ability to manage service issues professionally and follow through to resolution
• Ability to remain flexible, focused, and productive in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Requirements

• Provide daily communication and direction to direct reports and team leaders
• Maintain a high level of customer service when working with Accounts Receivable Specialists, payors, and centers
• Participate in interviewing, hiring, onboarding, and performance reviews of team members
• Implement and maintain audits to ensure team efficiency, accuracy, and thoroughness in managing outstanding Account Receivable accounts
• Monitor, analyze, and report key performance metrics
• Provide ongoing training, coaching, and development opportunities for staff
• Establish, implement, and maintain Accounts Receivable departmental policies
• Track, document, and analyze department productivity
• Motivate, engage, and support team members to drive accountability, performance, and professional growth

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Opportunities for professional development

Company Description

Access Clinical Partners, LLC dba GoHealth Urgent Care is committed to providing high-quality healthcare services. We value collaboration, innovation, diversity, inclusion, courage, integrity, and accountability in our work.