Job File Coordinator / Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

• Answer customer calls.
• Open job files and monitor status.
• Ensure customer requirements are followed.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Ensure that communications with the customer and internal team members are clear, detailed, and frequently updated.
• Prepare job file reports, perform job file backups, and complete the job file audit process.
• Complete and review job file documentation for final upload and audit process.
• Close out jobs.
• Make collection calls.
• Collaborate with Contents Department.
• Draft correspondence and create reports as needed.

• An absolutely strong work ethic, high energy, and drive to go the extra mile to achieve excellence.
• A low drama threshold.  We are here to enjoy each other and our work, not create problems.
• That positive team attitude!  We work hard, we have fun, and we have each other’s backs!
• The desire to learn, grow and develop your career
• Two or more years of administrative, organizational office-related experience.
• Experience in restoration, commercial cleaning, or moving, and/or property insurance is very helpful.
• Experience with writing estimates, job file processes, and quality assurance, a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Ability to maintain a consistently courteous and professional tone of voice.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Ability to work in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
• Ability to learn new software, including Xactimate and other restoration proprietary software.
• Ability to complete an acceptable background check subject to applicable laws.

• A friendly and fast-paced work environment.
• A competitive salary.
• Medical, dental, and vision insurance.
• 401(k) plan with a generous employer match.
• Access to training for personal and professional development.