IT Service Desk L1
A7 Recruitment Company
Qualifications: 1-3 years service desk or help desk experience (L1) Completed at least 2 years in college with no back subjects Good to excellent communication skills Willingness to work onsite in Taguig Flexibility to work in rotational shifts - morning, mid and night shifts Roles and Responsibilities: Receiving end user calls Provide first level resolutions for EUC and Business Applications Ticket creation/Categorization/Prioritization Ticket escalation to respective Support Group Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps Ticket update and Closure Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc.) Business application knowledge (L1) for increased FCR Troubleshooting skills on VPN connectivity, dial up and wireless routers Knowledge on active directory, domain controllers, etc. Exposure to password reset tools Troubleshooting experience using remote control tools like Aptean and Bomgar Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes #J-18808-Ljbffr A7 Recruitment Company
Vacancy posted 2 days ago
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