Inside Sales Representative

Job Description

About Us

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Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products.

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** All of our positions are fully on-site in Parsippany, NJ.

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This posting is for an affiliate brand of DOWC . 1800Warranty is a post-sale vehicle protection company that helps auto dealerships turn missed F&I opportunities into revenue without increasing their headcount, overhead, or operational complexity. We specialize in Vehicle Service Contracts (VSCs) for everything from everyday vehicles to EVs, trucks, classic cars, and power sports. We operate at the intersection of automotive retail, F&I, and customer lifecycle engagement not just selling protection plans, but helping dealerships build long-term value for every customer who leaves the lot unprotected.

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We are seeking hungry, passionate, and driven individuals (entry level or experienced) to join our growing team. You will be provided thousands of "warm" leads from our partners to make achieving the sales targets right in arms' reach. Are you tired of receiving the same paycheck every week? Do you want to be in control of how much money you earn? This opportunity allows you to be in the driver's seat of your own career and control your earnings. We are open to all levels of experience. If you describe yourself as a driven, passion-filled individual with a strong work-ethic, we want to talk to you!

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We are seeking a total of 2 Bilingual Inside Sales Representatives to join our team.

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Job Summary:

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The Inside Sales Representative will be responsible for developing new business opportunities, managing inbound and outbound sales calls, nurturing leads, and closing sales within the 1800Warranty division to both Spanish and English speaking markets. This performance-based role consists of building strong customer relationships, understanding customer needs, and providing tailored product and service solutions. The Inside Sales Specialist will be responsible for the day-to-day tasks associated with generating sales for our products, providing ongoing customer service, and updating internal customer records.

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Duties/Responsibilities

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• Handle high-volume outbound and inbound calls in a professional and friendly manner, providing exceptional customer service in a call center environment.
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• Make outbound sales calls daily to leads and potential customers, meeting individual and team targets and goals, responding to inquiries and following up consistently.
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• Manage consumer leads effectively, ensuring proper follow-ups and sales efforts are conducted based on lead sources.
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• Present vehicle service contracts (VSCs) and related products, clearly communicating their perks and benefits against competitors.
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• Advise customers on available products and pricing options, helping them make informed decisions.
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• Close sales transactions and follow up to ensure completion.
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• Meet individual KPI targets provided by leadership and ensure metrics are being tracked/recorded on a daily, weekly, monthly, and quarterly basis.
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• Analyze and resolve customer concerns, including processing documents and payment information before escalation.
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• Stay updated on industry trends to become a subject matter expert and confidently address customer inquiries.
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• Ensure CRM (Zoho) is up to date, logging all sales information, customer interactions, and automations correctly.
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• Maintain organized call logs and prepare sales reports for management review.
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• Collaborate with key departments to enhance outreach strategies and improve sales performance.
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• Communicate with partnered dealers when needed providing exceptional B2B customer service.
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• Participate in continuous sales trainings and professional development to improve sales performance and exceed KPI targets.
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• Perform general administrative tasks and any other duties assigned by management.
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Required Skills & Experience:

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• Minimum HS Diploma or GED required.
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• Proven customer service capabilities with strong phone etiquette and professional business acumen.
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• Previous sales experience, preferably in an inside sales call center environment.
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• Bilingual is Spanish is required.
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• Automotive or insurance sales highly preferred.
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• Excellent interpersonal and relationship building skills.
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• Proven track record of achieving/exceeding sales objectives.
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• Familiarity with CRM platforms (Zoho preferred).
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• Ability to function well in a fast-faced and high-pressure environment.
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• Go-getter, can-do, and passionate attitude
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• Excellent organizational skills and attention to detail.
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• Must have excellent communication skills both written and verbal in English.
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• Proficiency with Microsoft Suite.
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WHO YOU ARE:

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• Passionate, driven, and hungry for success.
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• Strong interest or passion for cars.
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• Go-getter and self-starter with an exceptional work ethic
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• Resilient with a "bounce back" attitude.
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• Professional, customer-centric mindset.
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• Enjoys hitting sales targets and ability to build meaningful relationships.
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Pay Structure: 4 Ways to Earn Money!

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• Hourly Base Pay with an inflated rate for first 6 months
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• Sales Commissions on everything sold
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• "Spot-Bonuses" for every contract paid-in-full
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• Quarterly Target Bonus
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• Contest winnings
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$25-30/hr base pay + sales commission + bonuses

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Hours: 1-9PM

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Physical Requirements

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• Prolonged periods of sitting at a desk and working on a computer
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• Must be able to lift up to 15 pounds
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DOWC LLC and MEM Investments Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.