front desk agent

Position Summary Provide outstanding guest service by managing front desk operations, handling reservations, processing check-ins and checkouts, and assisting guests with hotel and local area information. Key Responsibilities 1. Greet guests and provide friendly customer service. 2. Handle check-ins, checkouts, reservations, and guest inquiries. 3. Process cash and credit card transactions accurately. 4. Maintain knowledge of hotel rates, promotions, and in-house events. 5. Operate front desk systems and complete required reports. 6. Assist guests with safe deposit boxes and special requests. 7. Follow hotel policies, emergency procedures, and communication standards. 8. Maintain a clean and organized work area. Qualifications 1. Previous customer service or hospitality experience preferred. 2. Strong communication and computer skills. 3. Ability to multitask in a fast-paced environment. 4. Must be available to work weekends and holidays.