Customer Service Representative

Job Description

Job Description

Job Description
One of Insight Global's online auction clients is seeking a Customer Service Representative to join their team in Wayland, MI. This role involves assisting with general administrative duties while multi-tasking in hectic and stressful situations while providing exceptional customer service to internal and external customers. In addition, the CSR will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.

Schedule: Mon-Fri (08:00 AM to 05:00 PM)

Day to day:
Receive and process payments.
Answer multi-line telephone in a professional manner.
Face to face customer interaction.
Use company resources to gather information and offer solutions to meet customer needs.
File documents according to criteria.
Process mail incoming and outgoing per criteria.
Read and interpret various reports and documents.
Proper completion of sale documents.

Required Skills & Experience
- Needs to be confident, direct, and have a thick skin!
- 1-2 years of office customer service experience
- High School diploma
- Exceptional customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Needs to be confident, direct, and have a thick skin!

Nice to Have Skills & Experience
- Bilingual-Spanish
- Dispatcher experience
- DMV/Insurance CSR experience