Customer Service Dispatcher

Customer Service Dispatcher

Customer Service Dispatcher Responsibilities include but are not limited to:

• Serve as the primary point of contact for assigned drivers and customers.
• Maintain regular communication with drivers to monitor load progress and resolve operational issues.
• Provide shipment updates and status reports to customers.
• Address customer inquiries and service concerns promptly and professionally.
• Develop and maintain strong working relationships with drivers to support retention and operational success.
• Ensure drivers and customers receive timely responses and support.
• Coordinate daily load planning and collaborate with team members to ensure complete freight coverage.
• Monitor shipment activity and track loads from pickup through delivery.
• Secure reloads in advance whenever possible to minimize driver downtime.
• Verify drivers are following assigned routes and dispatch instructions.
• Maintain awareness of shipment status and proactively communicate issues or delays.
• Support the efficient movement of freight and effective utilization of company assets.
• Maintain accurate and current information in the dispatch system.
• Complete and audit all dispatch documentation and operational records daily.
• Ensure production schedules, work assignments, and shipment information are accurately documented.
• Track load milestones and maintain visibility throughout the transportation process.
• Utilize dispatch, transportation, and customer management systems effectively.
• Support compliance with DOT regulations and company safety policies.
• Monitor Hours of Service (HOS) utilization and electronic logs.
• Assist with coaching drivers regarding safety and compliance expectations.
• Monitor fuel card usage, toll expenses, and operational expenditures.
• Document incidents, operational concerns, and policy violations.
• Maintain required compliance and operational records.
• Coordinate permits for over-dimensional and overweight loads.
• Ensure permits are obtained in advance to prevent shipment delays.
• Assist with planning and coordination of specialized freight movements.
• Assist with customer relationship development and retention efforts.
• Support brokerage growth initiatives and customer expansion opportunities.
• Work with prospective customers and drivers to support company growth.
• Document workflows, procedures, and best practices to support operational continuity.
• Collaborate with team members to improve efficiency and service levels.

Customer Service Dispatcher Requirements:

• Previous dispatch, transportation, logistics, customer service, or freight brokerage experience preferred.
• Strong customer service and relationship-building skills.
• Knowledge of transportation operations and dispatch procedures preferred.
• Understanding of DOT regulations and Hours of Service requirements preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively under pressure and manage competing priorities.
• Strong problem-solving and decision-making skills.
• Proficiency with Microsoft Office and transportation or dispatch software.
• Strong attention to detail and documentation accuracy.
• Ability to work independently while maintaining frequent communication with team members.
• Reliable attendance and professional accountability.

About us: QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!