Change Manager

Role: Change Manager - Level 5(Merchant Services)

Locations: Irving, TX & Charlotte, NC

Hybrid: 3 Days in the office

Contract: 12 Months with possibilities of extension

Note: Local from both the locations- W2, Merchant Services exp is Mandate

Job Description:

We are seeking a Senior Change Manager to support major transformation initiatives within Merchant Services. This role requires a professional who brings strong executive presence, excellent communication skills, and the ability to lead change across multiple stakeholder groups at all organizational levels.

This is not a traditional project manager role. While PM skills are welcome, candidates must understand formal change management processes, be comfortable managing others, and demonstrate the ability to influence, communicate, and drive adoption in a highly complex environment.

This is a senior, visible position for someone who is proactive, confident, assertive, and committed to learning, growing, and driving outcomes with professionalism.

Key Responsibilities

Lead end‑to‑end change management activities across two Merchant Services organizations.

Drive strategy and execution for stakeholder engagement, communications, readiness, and adoption.

Communicate with clarity and precision—verbally and in writing—to senior leaders, cross‑functional teams, and technical partners.

Condense complex information into concise messaging, decks, and executive summaries.

Manage up, across, and with peers; influence without authority at multiple levels.

Navigate and resolve conflict professionally; facilitate consensus across differing viewpoints.

Lead and coach others when needed, supporting a collaborative team environment.

Bring a solutions‑oriented mindset; solve problems independently without needing to be told each step.

Adhere to established processes and governance while remaining engaging, approachable, and professional.

Partner closely with internal teams to support large‑scale transformation activities within Merchant Banking (required experience).

Required Qualifications

Proven senior‑level change management experience, ideally within financial services or merchant banking.

Demonstrated ability to manage stakeholders at varying levels—from peers to executives.

Strong executive presence and professional communication skills (written, verbal, and presentation).

Ability to condense messages into fewer words without losing meaning (critical to this role).

Evidence of driving outcomes through specific actions—candidates must speak to what they did, not just what “should” be done.

Experience leading or coaching others.

Demonstrated ability to independently figure things out, take initiative, and anticipate needs.

Professional conflict‑resolution skills; ability to be assertive and maintain respectful dialogue.

Experience working on merchant banking / merchant services transformation initiatives (non‑negotiable).

Technical Skills

Strong proficiency in Microsoft Office, especially:

PowerPoint (ability to build concise, high‑impact executive decks)

Excel

Word

SharePoint experience (site management, document organization, posting communications).

Strong general technology aptitude; able to learn tools quickly

About Mindlance:

Founded in 1999 , Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.

Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level. Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”