Customer Service Representative

Customer Service Representative

Are you a natural problem-solver who loves keeping things running smoothly? We're looking for a Customer Service Representative to join our team and play a key role in supporting patients, customers, and sales partners in the medical device space. In this role, you'll help drive workflow efficiency across our customer service team and keep our patient billing and invoicing goals on track all from the comfort of your home office. This is a remote position, but because our team collaborates closely with local operations, candidates must live in the DallasFort Worth metro area.

Process direct customer orders and bill-only surgeries quickly and accurately, confirming with customers and sales reps ideally same-day

Create price quotes to support sales reps and customers in hospital and clinic settings

Own the processing and collection of purchase orders within established timelines

Deliver friendly, high-quality customer service by phone when needed

Keep customer contact information accurate and up to date in our software systems

Contribute in daily and weekly team meetings share ideas, flag concerns, and provide back-order status updates

Take initiative on projects and solutions that support larger business goals

Partner with your supervisor on regular check-ins to track training progress and growth

Uphold strict privacy standards for customers (HIPAA), employees, and the company, including maintaining any required certifications

You handle a high volume of calls, texts, and emails each day with positivity and professionalism

You build strong working relationships and thrive as part of a team

You think critically and creatively when solving problems and take ownership of the outcome

You're self-motivated, organized, and skilled at managing multiple priorities in a deadline-driven environment

You're comfortable with technology, including Microsoft 365, and eager to learn new software this position requires heavy Excel usage

Associate or bachelor's degree preferred

12 years of experience in customer service or collections preferred

Ability to lift, push, pull, and carry up to 50 lbs

Willingness to work flexible hours as needed, including occasional evenings and weekends

Willingness to complete corporate training fully paid for by the company

Must reside in the DallasFort Worth area

We set you up for success! Expect about 3 months of ramp-up time if you have a customer service background, or up to 6 months if you're newer to the field. Either way, you'll have the support and training you need to grow into the role with confidence.