Program Manager / Senior Program Manager

Program Manager

Federal Heath Sign Company is a retail signage company experiencing growth and seeking a Program Manager to support our Key Account customers. Our success is a direct result of our exceptional people!

About the Role

We are seeking a highly organized, self-motivated Program Manager (or Senior Program Manager depending on experience) to support our Key Accounts team in Hurst TX. This role is ideal for someone who thrives in a fast-paced role, someone who can juggle multiple priorities at once, and enjoys being the go-to person who keeps everything moving smoothly. You'll collaborate closely with customers, field supervisors, suppliers, and internal teams to ensure projects are completed accurately, on time, and with exceptional service.

Job Responsibilities

A Program Manager is a member of the Account Management Services team and is responsible for the management of signage accounts. For example, when a sign program is sold to a company for multiple locations of their stores or hotels or restaurants, your task is to organize and coordinate it to its on-time completion. You'll ensure that all processes from the time the program is sold, manufactured, installed, and billed occur smoothly and to the requirements and overwhelming satisfaction of the customer.

Additional Responsibilities include:

• Maintain customer communication to their satisfaction
• Prepare sales presentations and proposals
• Arrange customer location surveys as needed, verify sign codes
• Qualify and negotiate with subcontractors for obtaining permits, installation & estimates
• Issue purchase orders
• Establish accessible, organized and complete job files
• Track forecast and projections of projects
• Coordinate manufacturing, delivery, and install activities

Experience/Skills Required

A minimum of two years of experience in project management, 5+ years would be beneficial. Sign industry experience strongly desired. Leadership ability, proven decision-making skills Lean knowledge or experience desired Outstanding phone etiquette and Customer Service skills Good written & verbal communication skills. Ability to work well independently as well as in teams within a rapidly changing deadline driven environment

Why You'll Love Working Here

You'll be part of a committed team that values accuracy, collaboration, and accountability. The work is dynamic, hands-on, and impactful, supporting projects that require precision and strong coordination across multiple stakeholders.

What We Offer

We pay competitive wages and offer a comprehensive benefits package, including: Health, dental, and vision coverage Flexible Spending Plans Tuition Reimbursement 401(k) Plan Paid vacation and holidays And more!