IT Technician I

IT Technician I

Join a company that empowers you to build your future. The Onsite IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician I will handle routine technical problems and ensure timely and effective service.

Your responsibilities on the team include:

• Providing hardware, software, and end-user support.
• Supporting others by working on a variety of data management tasks.
• Helping manage internal client relationships by carrying out standard requests.
• Following best practice support documentation in resolving outstanding tickets.
• Providing basic incident resolution and escalation.
• Troubleshooting and resolving computer workstation issues.
• Enacting manufacturer's warranties for equipment repair.
• Maintaining and updating Service Now tickets daily with accurate, scientific, and reproducible details.
• Helping different divisions prepare and coordinate project plans for the installation of technology equipment.
• Resolving printer and copier issues across the division.
• Arranging and coordinating technical support for meetings and events, including video conferencing and traditional audio/visual needs.
• Maintaining, upgrading, installing, and replacing hardware and software as required.
• Reporting instances of server downtime and LAN/WAN connectivity issues immediately.
• Performing basic troubleshooting on LAN/WAN connectivity under guidance.
• Providing weekly status reports summarizing activities and outstanding issues.
• Monitoring and assisting with coordinating third-party support contractors.
• Performing other duties as assigned by the Onsite IT Manager.

Requirements include:

• Basic understanding of technology standards.
• Ability to perform routine work assignments.
• Proficient in basic troubleshooting of IT issues.
• Good communication and teamwork skills.
• Ability to recognize and escalate issues appropriately.
• High school diploma required or GED; relevant IT certifications (CompTIA A+ or equivalent) preferred.
• Minimum 1-3 years of relevant experience.
• Physical ability to perform the job's requirements, including frequent walking, standing, climbing stairs, and lifting up to 50 lbs.
• Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.